How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

How do I cancel or reschedule my meeting?

You can cancel your appointment no later than 15 minutes before the scheduled start time. To do so, select the Me tab in the bottom right of the app. Then choose Meetings where you will be able to cancel the appointment. If you have a earlier version of the app you select the More tab in the bottom right of the app. Then choose My Upcoming Meetings where you will be able to cancel the appointment.

To reschedule your appointment, you have to cancel your meeting and then redo the booking and select an appointment that suits you.

If you cancel your visit, you will receive an automatic refund of your patient fee. If you have chosen to pay by card, the refund will be received within 3-5 working days. If you have chosen to pay by Klarna invoice, this will be cancelled.

If you have questions regarding an appointment you have booked with KRY, please contact KRY support by telephone.

KRY Support is open on weekdays between 9:00 a.m. and 5:00 p.m.
Phone number: 08-22 77 07

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