How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How do I cancel or reschedule my meeting?


You can cancel or reschedule appointments in the app. Go to Your health and choose Events.


Video appointments with a doctor or nurse

You can cancel or reschedule up to 15 minutes before your appointment starts. 


Video appointments with a psychologist

You can cancel or reschedule up to 3 hours before your appointment starts.


Appointments at a healthcare clinic

You can not reschedule these appointments, but you can cancel them up to 24 hours before your appointment starts. 


Call us at 08-22 77 07 if you have any questions about your appointment.