How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How do I cancel or reschedule my meeting?

 

You can cancel or reschedule appointments in the app. Go to Home, or go to My profile and choose Cases.

 

Video appointments with a doctor or nurse

You can cancel or reschedule up to 15 minutes before your appointment starts. 

 

Video appointments with a psychologist

You can cancel or reschedule up to 2 hours before your appointment starts.

 

Appointments at a healthcare centre

You can not reschedule these appointments, but you can cancel them up to 24 hours before your appointment starts. 

 

Call us at 08-22 77 07 if you have any questions about your appointment.

 

 

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