How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How do I cancel or reschedule my meeting?


You can cancel or reschedule appointments in the app. Go to Your health and choose Events.


Video appointments with a doctor or nurse

You can cancel or reschedule up to 15 minutes before your appointment starts. 


Video appointments with a psychologist

You can cancel or reschedule up to 3 hours before your appointment starts.


Appointments at a healthcare clinic

You cannot be rescheduled in the app, but are referred to call the relevant health center to reschedule your appointment, you can cancel your appointment no later than 24 hours before the meeting is due to start.

If you cancel later than this or do not show up for your appointment, a fee will be charged.


Contact details for your health center can be found here.


Kry Support can only be helpful with digital bookings, call us on 08-22 77 07 if you have questions about your appointment.