How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

Can I receive a prescription for medication?

Meeting:

As during any medical visit your doctor will evaluate your condition and assess what the best treatment for you is. If your doctor considers that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. KRY's partner Lloyd's pharmacy also offers home delivery service for your prescriptions.

Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

Presciption Renewal:

In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

Read more about high cost protection card here.

The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.

Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at KRY and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption. Please note that our doctors at KRY cannot prescribe medication that is classified as narcotic.

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