How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

Can I receive a prescription for medication?

Meeting:

As during any medical visit your physician will evaluate your condition and assess what the best treatment for you is. If your doctor deems that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. KRY's partner Lloyd's pharmacy also offers a home delivery service for your prescriptions.

Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

Presciption Renewal:

In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

Read more about high cost protection card here.



The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption.

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