How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

Can I get help with urinary infections via KRY?

If you are a woman and suspect that you have a urinary infection you can get help with treatment via KRY. This if the doctor considers it to be an uncomplicated urinary infection (e.g. non-pregnant and non-frequent recurring discomfort). Our doctors can diagnose and prescribe appropriate treatment through video calls. Uncomplicated urinary infection does usually not require sampling for diagnosis.

Children and men with symptoms of urinary infection must be examined with sampling and sometimes additional examination to determine the cause of the infection. Therefore we refer you to a physical healthcare provider for this.


KRY complies with guidelines developed by the Swedish Medicines Agency, in collaboration with the RAF (Reference Group for Antibiotics) and STRAMA (Strategy Group for Rational Antibiotics Use and Reduced Antibody Resistance).

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