How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

How do I book an appointment with a doctor?

  1. Download the KRY app on your mobile device, which requires iOS (v.9.0 or later) and Android (v.4.4 or later)
  2. Click on Sign in and log in with your mobile bankID or bankID
  3. Sign up for the app by entering a phone number and email address
  4. Click on Meet a doctor now or Schedule an appiontment'
  5. Select if you want to book time for Myself or My child under 16 years of age
  6. Select a symtom
  7. Fill out the symptom form. You are also able to upload images of your symptoms if applicable
  8. Confirm the meeting by clicking I have a free card or choose between payment options Pay by Klarna or Pay by card.

Your meeting is now confirmed! The doctor will call you through the KRY app. Stay logged in before the meeting.

Keep in mind that the mobile bankID or bankID must belong to you as a patient. It is not possible to book a meeting for someone else, as KRY requires that a patient as a patient can legitimize himself with secure identification.

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