How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

Can KRY help with allergy?

In a video meeting with one of our doctors we can help you with most forms of allergy. We can find the right treatment and prescribe appropriate medication when needed.

In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption.

Read more about high cost protection card here.

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