How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

How do lab tests work?

If your doctor has referred you for a lab test, you'll receive information in your KRY inbox detailing which laboratories you can visit. If you have received the referral to your KRY inbox you'll need to print it and take it to the laboratory.

When your sample has been analysed, you'll be notified via the inbox in the KRY app. We'll let you know if you have a prescription waiting, the test results and whether you need to book a follow up or not. If there's need for a follow up, we'll include a link for you to do so.  

The price for your follow up is the same as for your first visit. If you have a high cost protection card the revisit will be free of charge. When confirming the meeting, there is an option for you to click “Pay with Free Card” where you can enter your "high cost protection card number.”







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