About KRY

  • How does KRY work?

    Doctor visits on your smartphone or tablet.

    With KRY you can get help with pains and symptoms that are possible to diagnose without a physical examination, where you as a patient can meet a doctor through video calls on your smartphone or tablet. Read more about how KRY works here.

    See the symptoms and inconveniences we can help with here.

    To book a meeting you need a Swedish personal number. First you log in with BankID, fill in a symptom form and then a doctor will call you at the appointed time. If the doctor consider that you are in need of medicine or further care, you will receive a prescription or referral. Our doctors can write medical certificates on condition that no need for physical examination is required for the certificate. It is up to each individual doctor to make an individual assessment of you as a patient.

        

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  • How do I log in and out of the KRY app?

    Log in:

    1. Download the KRY app on your mobile device from either App Store, which requires iOS (v.9.0 or later) or Google Play, which requires iOS Android (v.4.4 or later).
    2. Click Sign in and identify yourself with your mobile BankID or BankID.
    3. If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service

    Keep in mind that you can only use your own mobile bankID or bankID in order to use the app for yourself or your child who doesn't have a BankID. It is not possible to book a meeting for someone else since KRY requires that every patient can identify themselves through BankID.

    Log out:

    1. Enter the More tab at the bottom right of the KRY app.
    2. Click on Settings and then Log out
  • Who are the doctors that work at KRY?

    The doctors that work for General Practices via KRY all have extensive experience from primary care. They work part-time with KRY and part-time with face-to-face appointments at GP clinics and specialist clinics in the Stockholm region, making them well-equipped to assess the symptoms we offer treatment for at KRY. All doctors have also been trained to provide the best possible care through video meetings on the platform.

     

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  • Opening hours

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    These opening hours also apply on holidays.

    KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays.

  • How is KRY different from the health advice and information service 1177?

    At KRY you can meet a doctor who can prescribe further treatment. A doctor´s appointment at KRY is therefore equivalent to any visit to a doctor in cases where a condition can be diagnosed without a physical examination. The health advice and information service at 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. KRY therefore offers an alternative to any physical doctor's appointment by providing the possibility to meet a doctor quickly and easily through an online video meeting.

When can KRY be used?

  • Which symptoms can KRY help with?

    KRY can be used for ailments and symptoms that do not require a physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting, and it is therefore important that you consult the list of symptoms our doctors can help you with before booking an appointment.

    For the symptoms that are represented in our list, however, our doctors provide the same healthcare services they would in a physical clinic. This means that, if your doctor deems it necessary, you will be given a prescription for medication or referral to a specialist.

  • Is KRY a suitable healthcare provider for all medical problems?

    No, KRY is not a suitable healthcare provider if: 

    • You have a symptom / disorder that requires physical examination, some type of sampling or x-ray
    • You are in need of drug-based drugs. These are not prescribed via KRY.
    • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
    • You want to start treatment that requires long-term and regular medical contact
    • You are in need of a sick leave that may last for a long time. KRY does not make sick leave longer than 14 days. The 14 days count from the first sick day, ie you have already been home for a week, KRY can maximally help you with 7 days sick leave.

    In case of emergency, call 112 and visit an emergency room.

    The laboratory tests we can offer today are blood samples and patient-related tests, such as throat tests. KRY can offer sampling in the following counties: Stockholm, Uppsala, Södermanland, Örebro and Västra Götaland. We are working on to offer this service throughout Sweden in the near future.

  • Can I use KRY abroad or in different Swedish locations?

    Yes. As long as you have a BankID, a computer or other devise with good internet connection and a functioning camera, microphone and speaker, you can consult your doctor in Sweden via KRY from anywhere in the world.

    Keep in mind that the recipes our doctors issue can only be retrieved in Sweden.

  • Can I book a meeting on behalf of my child?

    Yes. To book an appointment for your child, log in to the KRY app by signing up with your own BankID and then choosing whether to book a drop-in time or time-booking. Then you get the question "for whom you want to book the time" and then you will have to choose "My Child".

    Children who are 16 years old can legitimise themselves with BankID at KRY.

    Children must be present during the appointment, just like any other appointment at a physical healthcare center.

Cost and payment

  • How much does it cost to use KRY?

    Doctor
    Meeting a doctor through a video meeting at KRY costs 250 SEK for adults and is free of cost for children 0-19 years old. High cost protection card is applicable.

    Presciption renewal

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

     

  • How much does it cost for children?

    Meeting a doctor through a video meeting at KRY is free of cost for children 0-19 years old.

    Text based prescription renewal for children and adolescents under the age of 20, it is free of charge. High cost protection card is applicable.

  • How do I pay for my meeting or presciption renewal?

    You pay when you book your doctor's meeting or order presciption renewal. Payment can be made by credit card (Visa, MasterCard, American Express) or Klarna.

    Doctor´s meeting through video costs 250 SEK for adults. For children, youth up to 20 years of age and adults over 85 years the medical meeting is always free. High cost protection card is applicable.

    The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

     

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  • Do I get a receipt for my meeting?

    The booking confirmation you received by e-mail is valid as a receipt, and will be sent to your when you have confirmed the meeting.

  • In which cases can the patient fee be refunded?

    If you have paid a patient fee for a meeting that could not be completed due to technical malfunction and therefore not registered, please contact the support by phone and we can help by reschedule the meeting or do a refund.

    If your doctor believes that you can not get help through a digital healthcare meeting and refer you directly to your healthcare center, your patient fee will be refunded automatically. Refund may take up to 3 days.

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00, closed on holidays.



  • Are high cost protection cards applicable?

    Yes, high cost protection card is applicable.

    KRY is unable to register the payment to the high cost protection card. Therefore please save your receipt, bring it to any healthcare center or hospital and ask them to register the cost.

    If you already have a high cost protection card, the meeting is free. When confirming the meeting, you can click Pay with free card. You are then asked to fill in the high cost protection card number.

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KRY Support

  • Contact information and opening hours for KRY Support
    KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07

     

  • Questions about or seeking medical advice

    Unfortunately, KRY support can not provide general information about health, diseases or medical advices.

    For medical questions and advice we would recommend you to the KRY app and book a meeting with one of our doctors.

    See the full list of symptoms that KRY can help with here.

  • Who should I contact for possbile complaints?

    If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. First of all, turn to us directly at KRY, by calling or sending email to KRY Support, so that we can help you in the best possible way.

    KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07

    The care at KRY is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.