How does KRY work?
Doctor visits on your smartphone or tablet.
With KRY you can get help with pains and symptoms that are possible to diagnose without physical examination. Here you can easily see a doctor through a video call on your smartphone or tablet. Read more about how KRY works here.
See the symptoms and inconveniences we can help with here.
To book a meeting you need a Swedish personal identity number and a BankID.
Start by downloading the KRY app. Fill out the symptom form. You also have the option to attach pictures. Select either drop in or select a time. If the doctor considers that you are in need of medicine or further care, you will receive a prescription or referral. Our doctors can write medical certificates on the condition that no need for physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.
How do I log in and out of the KRY app?
- Download the KRY app on your mobile device from either App Store, which requires iOS (v.10 or later) or Google Play, which requires Android (v.5.0 or later).
- Click Sign in and identify yourself with your Mobile BankID.
- If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service
Keep in mind that you can only use your own Mobile BankID in order to use the app for yourself or your child who doesn't have a Mobile BankID. It is not possible to book a meeting for someone else since KRY requires that every patient can identify themselves through Mobile BankID.
- Enter the Me tab at the bottom right of the KRY app.
- Click on Log out
If you have an older version of the app, follow these steps
- Enter the More tab at the bottom right of the KRY app.
- Click on Settings and then Log out
Who are the doctors that work at KRY?
At KRY you can come in contact with licensed medical doctors, psychologists and nursers. All of KRY's doctors have at least 6 months experience from physical primary care. And the majority of KRY’s caregivers still choose to work at a physical care centre during their employment. Many of KRY’s doctors are also specialists within paediatrics, emergency medicine, and otolaryngology. All KRY’s medical staff are controlled by the health authorities.
KRY is open 24 hours
7 days a week
How is KRY different from the health advice and information service 1177?
At KRY you can meet a doctor who can prescribe further treatment. A doctor's appointment at KRY is therefore equivalent to a regular doctor's appointment, provided that the condition can be diagnosed without physical examination. The health advice and information service 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. KRY therefore offers an alternative to a physical doctor's appointment by providing the possibility to meet a doctor quick and easily through an online video meeting.
Which symptoms can KRY help with?
KRY can be used for ailments and symptoms that do not require physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting. It is therefore important that you consult the list of symptoms our doctors can help you with before booking an appointment. If your doctor considers it necessary, you will be given a prescription for medication or referral to a specialist.
Is KRY a suitable healthcare provider for all medical problems?
No, KRY is not a suitable healthcare provider if:
- You have a symptom / disorder that requires physical examination, some type of sampling or x-ray
- You are in need of drug-based medicine. These are not prescribed via KRY.
- You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
- You want to start treatment that requires long-term and regular medical contact
- You are in need of a sick leave that may last for a long time. KRY cannot issue sick leaves longer than 14 days. The 14 days count from the first sick day, i.e. you have already been home for a week, KRY can maximally help you with 7 days sick leave.
In case of emergency, call 112 and visit an emergency room.
The laboratory tests we can offer today are blood samples and patient-related tests, such as throat tests. KRY can offer sampling in the following counties: Stockholm, Uppsala, Södermanland, Örebro and Västra Götaland. We are working on the ability to offer this service throughout Sweden in the near future.
Can I use KRY abroad or in different Swedish locations?
Yes. As long as you have a BankID, a smartphone or tablet with good internet connection, a functioning camera, microphone and speaker, you can consult your doctor in Sweden via KRY from anywhere in the world.
Keep in mind that the prescriptions our doctors issue only can be retrieved in Sweden.
Can I book a meeting on behalf of my child?
Yes. To book an appointment for your child, log in to the KRY-app by signing up with your own BankID. Select either drop-in or select a time that suits you. You will now get the question "for whom you want to book the time", choose "My Child".
Children who are 16 years old can identify themselves with BankID at KRY.
Children must be present during the appointment, just like any other appointment at a physical healthcare center.
How much does it cost to use KRY?
The cost depends on where in Sweden you are living, and if the meeting is with a nurse, doctor, or psychologist.
For up to date patient fees, please see: https://www.kry.se/en/
How much does it cost for children?
Until the year when you turn 18 the care is free of charge.
Do I get a receipt for my meeting?
The booking confirmation you received to your inbox is valid as a receipt, and will be sent to you when you have confirmed the meeting.
Are high cost protection cards applicable?
Yes, at KRY your Swedish healthcare card, or Frikort, is applicable.
- Contact information for KRY Support
Questions about or seeking medical advice
Unfortunately, KRY support cannot provide general information about health, diseases or give medical advice.
For medical questions and advice we recommend you to download the KRY app and book a meeting with one of our doctors.
See the full list of symptoms that KRY can help you with here.
Who should I contact for possbile complaints?
If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. Turn to us directly at KRY, by calling or sending an email to KRY Support, so that we can help you in the best possible way.KRY Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
The care at KRY is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.