About KRY

  • How does Kry work?

     

    With Kry, you and your family always have access to safe and convenient healthcare. Our registered doctors, psychologists and nurses help you in the app 24/7, and at our healthcare centers on several locations. Read more about how Kry works here.

    See the symptoms and inconveniences we can help with here.

    To book a meeting you need a Swedish personal identity number and a BankID. 
    Start by downloading the Kry app. Fill out the symptom form. You also have the option to attach pictures. Select either drop in or select a time. If the doctor considers that you are in need of medicine or further care, you will receive a prescription or referral. 

        

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  • How do I log in and out of the Kry app?

    Log in:

    1. Download the Kry app on your mobile device from either App Store, which requires iOS (v.10 or later) or Google Play, which requires Android (v.5.0 or later).
    2. Click Sign in and identify yourself with your Mobile BankID.
    3. If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service

    Keep in mind that you can only use your own Mobile BankID in order to use the app for yourself or your child who doesn't have a Mobile BankID. It is not possible to book a meeting for someone else since Kry requires that every patient can identify themselves through Mobile BankID.

    Log out:

    1. Enter the Me tab at the bottom right of the Kry app.
    2. Click on Log out

    If you have an older version of the app, follow these steps

    1. Enter the More tab at the bottom right of the Kry app.
    2. Click on Settings and then Log out
  • Registering with a healthcare centre – what does it mean?

    You can choose to register at a healthcare centre, sometimes referred to as “att lista sig” in Swedish. This means you have a main healthcare centre that can handle all your primary healthcare needs. It is free to register and you do not have to be registered anywhere.

    As a registered patient at a specific healthcare centre, you always have the right to seek care at any healthcare centre in Sweden. You should always seek care first at your registered healthcare centre. 

    You can only be registered at one healthcare centre. If you decide to register with Kry, you will be automatically deregistered from any healthcare centre you are currently registered at. If you are currently in a queue to register at another healthcare centre, you will lose your place in this queue.

    You can change your healthcare centre at any time. If a healthcare centre has a full list, they can not register more patients. This means that you might have to queue if you want to change back to your old healthcare centre.

    Learn more about registering.

  • Who are the doctors that work at Kry?

    At Kry you can come in contact with licensed medical doctors, psychologists and nursers. All of Kry's doctors have at least 6 months experience from physical primary care. And the majority of Kry’s caregivers still choose to work at a physical care centre during their employment. Many of Kry’s doctors are also specialists within paediatrics, emergency medicine, and otolaryngology. All Kry’s medical staff are controlled by the health authorities.

     

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  • Opening hours

     

    Kry is open 24 hours

    7 days a week

  • How is Kry different from the health advice and information service 1177?

    At Kry you can meet a doctor who can prescribe further treatment. A doctor's appointment at Kry is therefore equivalent to a regular doctor's appointment, provided that the condition can be diagnosed without physical examination. The health advice and information service 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. Kry therefore offers an alternative to a physical doctor's appointment by providing the possibility to meet a doctor quick and easily through an online video meeting.

When can KRY be used?

  • Which symptoms can KRY help with?

    KRY can be used for ailments and symptoms that do not require physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting. It is therefore important that you consult the list of symptoms our doctors can help you with before booking an appointment. If your doctor considers it necessary, you will be given a prescription for medication or referral to a specialist.

  • Is Kry a suitable healthcare provider for all medical problems?

    No, Kry is not a suitable healthcare provider if: 

    • You have a symptom / disorder that requires physical examination, some type of sampling or x-ray
    • You are in need of drug-based medicine. These are not prescribed via Kry.
    • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
    • You want to start treatment that requires long-term and regular medical contact
    • You are in need of a sick leave that may last for a long time. Kry cannot issue sick leaves longer than 14 days. The 14 days count from the first sick day, i.e. you have already been home for a week, Kry can maximally help you with 7 days sick leave.

    In case of emergency, call 112 and visit an emergency room.

    We have Healthcare centers in Stockholm, Lund, Malmö och Nyköping

    You can get help with the errands above at our physical clinics in Stockholm, Lund, Malmö eller Nyköping. 

    För Stockholm, Lund och Malmö

    Start by booking a video meeting in your Kry-app. 

    Nyköping

    Call 0155-60 63 30 to book an appointment.  

  • Can I use Kry abroad or in different Swedish locations?

    Yes. As long as you have a BankID, a smartphone or tablet with good internet connection, a functioning camera, microphone and speaker, you can consult your doctor in Sweden via Kry from anywhere in the world.

    Keep in mind that the prescriptions our doctors issue only can be retrieved in Sweden.

  • Can I book a meeting on behalf of my child?

    Yes. To book an appointment for your child, log in to the Kry-app by signing up with your own BankID. Select either drop-in or select a time that suits you. You will now get the question "for whom you want to book the time", choose "My Child".

    Children who are 16 years old can identify themselves with BankID at Kry.

    Children must be present during the appointment, just like any other appointment at a physical healthcare center.

Cost and payment

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KRY Support

  • Contact information for Kry Support
    We try to respond to your mail within 24 hours on weekdays. 
    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07

     

  • Questions about or seeking medical advice

    Unfortunately, Kry support cannot provide general information about health, diseases or give medical advice.

    For medical questions and advice we recommend you to download the Kry app and book a meeting.

    See the full list of symptoms that Kry can help you with here.

  • Who should I contact for possbile complaints?

    If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. Turn to us directly at Kry, by calling or sending an email to Kry Support, so that we can help you in the best possible way.

    Kry Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend you to contact us by phone.
    Phone number: 08-22 77 07

    The care at Kry is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.