Psychology

  • Can psychologists refer me to psychiatry/specialist care?

    At the moment we do not send referrals to psychiatry. In order for a referral to be made, all primary care levels need to be depleted. If you think you need a referral to a specialist, we recommend you to first contact the healthcare center where you are listed.

  • Can the psychologists at KRY prescribe medicine or write sick notes?

    Our psychologists cannot help you with questions concerning medication or sick leave. If you want help with this, please book an appointment with one of our doctor's.

  • What can a psychologist at KRY help out with?

    Via KRY, we offer video meetings with psychologists where we can help you to better understand your problems, as well as advise and support how to deal with things that today feel difficult. In order to book an appointment with a psychologist you need to be 18 years old.

    KRY cannot help out with:

    • Investigation of ADHD
    • Bipolar disease
    • Self injury behavior
    • Severe anxiety or depression that requires contact with psychiatry
  • Do you keep a medical record of my meetings with my psychologist?

    Yes, your meetings with your psychologist are noted in the EMR-system (electronic medical record system), just as regular meetings with psychologists are.

  • How does it work to meet a psychologist?
    1. Download the KRY-app
    2. Choose "Book Psychologist" 
    3. Answer the following questions about what you're seeking help for
    4. Now you can choose to book a meeting with a psychologist
    5. The session lasts for about 30 minutes
    6. You and your psychologist will then have a session focusing on solving the problematic issuses you have today. Your psychologist will give you concrete advice on things that you can do to make progress
    7. If you want to meet your psychologist again, you can book a revisit

     

  • What does it cost to see a psychologist?

    A psychologist visit costs 250 SEK. High cost protection card is applicable and for you under the age of 20 it's free of charge.

Laboratory tests

  • How do lab tests work?

    If your doctor has referred you for a lab test, you'll receive information in your KRY inbox detailing which laboratories you can visit. If you have received the referral to your KRY inbox you'll need to print it and take it to the laboratory.

    When your sample has been analysed, you'll be notified via the inbox in the KRY app. We'll let you know if you have a prescription waiting, the test results and whether you need to book a follow up or not. If there's need for a follow up, we'll include a link for you to do so.  

    The price for your follow up is the same as for your first visit. If you have a high cost protection card the revisit will be free of charge. When confirming the meeting, there is an option for you to click “Pay with Free Card” where you can enter your "high cost protection card number.”

     

     

     

     

     

     

Prescription

  • Can I receive a prescription for medication?

    Meeting:

    As during any medical visit your doctor will evaluate your condition and assess what the best treatment for you is. If your doctor considers that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. KRY's partner Lloyd's pharmacy also offers home delivery service for your prescriptions.

    Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

    Presciption Renewal:

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

    The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.

    Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at KRY and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption. Please note that our doctors at KRY cannot prescribe medication that is classified as narcotic.

  • Can I get my prescription at any pharmacy?

    Yes, you can collect your prescription at any pharmacy in Sweden.

    It is also possible to order your medicine through our partnership with Lloyd's pharmacy directly in the KRY app.

  • How do I see that I've received my prescription?

    Please visit https://www.lloydsapotek.se/ and log in with your BankID. There you can see what prescriptions that are available on your personal identity number. If your want to know your child's prescription, you can login with your BankID and then enter your child's personal identity number.

    If you cannot find the prescription, please contact support and we'll help you:

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00 a.m. to 5.00 p.m. closed on holidays.

     

Prescription renewal

  • What happens if the doctor can not give me a prescription renewal?

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to your inbox in the KRY-app and you will automatically get refunded.

    If a video meeting is required in order to make a prescription renewal you will get a refund for the text based prescription renewal and will be asked to book a video meeting. Please note that the fee of 250 SEK for the video meeting still applies. 

    If you have paid by invoice this will be cancelled and information will be sent to Klarna about the cancellation. If you want to check that your invoice has been cancelled, please contact Klarna directly or call KRY's support on 08-22 77 07. Open weekdays between 9:00 a.m. to 5:00 p.m.

    If you have paid by credit card a reservation of the fee will be made on your bank account until midnight. If your prescription renewal request has been refused, the reserved amount won't be deducted. If the amount has been deducted, the money will be deposited in to the same credit card that you paid with. Please note that it can take up to 2-5 business days before the money gets back to your account.

  • Why can you only renew one prescription at a time?

    Unfortunately we cannot offer prescription renewal for multiple prescriptions at a time via the prescription form. If you wish to renew multiple prescriptions, we recommend you to instead book a video meeting with one of our doctors.

    The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

  • Can I get a prescription renewal via KRY?

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

    The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.

    Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at KRY and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption. Please note that our doctors at KRY cannot prescribe medication that is classified as narcotic.

  • What do I do if I'm not happy with my prescription renewal?

    We recommend you to book an appointment with one of our doctors via the KRY app for an assessment if you have further questions regarding your prescription.

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to you in the inbox of the KRY-app and you will automatically get refunded.

    If a video meeting is required in order to make a prescription renewal you will get a refund for the text based prescription renewal and will be asked to book a video meeting. Please note that the fee of 250 SEK for the video meeting still applies. 

    If you have paid by invoice this will be cancelled and information will be sent to Klarna about the cancellation. If you want to check that your invoice has been cancelled, please contact Klarna directly or call KRY's support on 08-22 77 07. Open weekdays between 9:00 a.m. to 5:00 p.m.

    If you have paid by credit card a reservation of the fee will be made on your bank account until midnight. If your prescription renewal request has been refused, the reserved amount won't be deducted. If the amount has been deducted, the money will be deposited in to the same credit card that you paid with. Please note that it can take up to 2-5 business days before the money gets back to your account.

     

     

Doctor's note

  • Can KRY write doctor's notes and medical certificates?

    Doctors at KRY can write medical certificates on the condition that no need for physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.

    Doctors at KRY do not write sick notes for more than 14 days and are not able to issue these back in time (retroactively) but only from the same day you contact us. This generally applies to all healthcare providers, that you must have a contact or attempt to contact in order to issue a sick note.

  • Where do I get my sick note after the doctor's meeting?

    The sick note will be sent to your inbox in the KRY app.

    Open the app and click on the inbox tab at the bottom. Open the message with the sick note and click on the PDF icon. You will now see the sick note on the screen in your phone or tablet. Click on the sick note again. You will now get an icon in the lower left corner (a square with an arrow in). Click on it and you will get different options. Choose between print or choose e-mail to send the sick note to your e-mail and print from a computer.

     

  • Can KRY write first day certificates?

    Our doctors can write medical certificates assuming that no physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.

    Generally speaking, you may be on sick-leave without a medical certificate for 7 calendar days. An employer may however, for special reasons, require a so-called first day certificate earlier than this (according to Law 1991: 1047 on sick pay, § 10 a). Special reasons may include e.g. repeated short periods of illness or justified reasons to suspect fraud.

    In order for an employer to request a first day certificate from their employee, there must be a written request. This written request for first day certificate must not exceed one year. The doctor may want to take part in this request from the employer, therefore it is advisable to have it available during the doctor's meeting.

     

     

  • Can KRY write medical certificates for absence of travels or competition?

    It is up to the person who requests and is the recipient of the certificate (e.g. insurance company or travel company) to claim how the certificate should be designed. Therefore, there are many different guidelines for the design, depending on which company that is requesting the certificate.

    Our doctors can write medical certificates for absence of travels or contest, assuming that no physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.

Referrals

  • Can I receive a referral?

    Yes. If your doctor considers that you are in need of further care you will be referred to a specialist.

    We cannot write referrals that require regular follow-ups, such as x-rays. In these cases, we refer you to a physical health care center.

     

  • How is my referral sent?

    KRY is responsible for sending your referral.

    When an appointment is booked you will receive an appointment letter from the clinic to the address where you are registered. According to the national health care guarantee, you will normally receive an appointment within 90 days, provided that the referral is accepted. It is always the attending health care provider's assessment of your medical need for care that underlies how quick it goes.

    If you have not received an appointment letter within 90 days, please get back to us.

     

Medical record

  • Will my meeting be documented in my medical record?

    Yes, just like a physical visit your meeting will be documented in your medical record in the record system that we use at KRY.

  • Can KRY see my previous medical records?

    Your doctor at KRY can view medical records from previous meetings via KRY and from other healthcare providers medical record systems that are affiliated with the National Patient Overview (NPÖ). All medical record systems are not connected, so the doctor cannot always see previous medical records.