Laboratory tests

  • How do lab tests work?

    If your doctor has referred you for a lab test, you will receive information in the KRY inbox, detailing which laboratories you can visit. In some cases, you may also get your referral to the same inbox, in which case you will need to print the referral and take it to the laboratory.

    When your sample has been analysed, you’ll be notified via the inbox in KRY. We’ll let you know if you have a prescription waiting, the test results and whether you need to book a follow up or not. If there’s need for a follow up, we’ll include a link for you to do so.  

    The price for your follow up is the same as for your first visit. However, if you have a high-cost protection card the revisit meeting will be free of charge. When confirming the meeting, there is an option for you to click “Pay with Free Card” where you can enter your "high-cost protection card number.”

     

     

     

     

     

     

Recipe

  • Can I receive a prescription for medication?

    Meeting:

    As during any medical visit your physician will evaluate your condition and assess what the best treatment for you is. If your doctor deems that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. KRY's partner Lloyd's pharmacy also offers a home delivery service for your prescriptions.

    Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

    Presciption Renewal:

    In the KRY app by the Home tab, you will find our "Order presciption renewal" service. There you can request a recipe renewal without having meeting through video. This costs 150 SEK (not free of cost for children and high cost protection card does not apply).

    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption.

  • Can I get my prescription at any pharmacy?

    Yes, you can collect your prescription at any pharmacy in Sweden.

    It is also possible to order your medicine through our partnership with Lloyd's pharmacy directly in the KRY app.

  • How do I see my presciptions?

    Please visit https://www.lloydsapotek.se/ and log in with your BankID. There you can see what recipes are available on your social security number. If your want to know your child´s prescription, you can login with your BankID and then enter the child's social security number.

    If you can not find the recipe, please contact support and we can help you:

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00, closed on holidays.

     

Prescription renewal

  • Can I get a prescription renewal via KRY?

    In the KRY app by the Home tab, you will find our "Order presciption renewal" service. There you can request a recipe renewal without having meeting through video. This costs 150 SEK (not free of cost for children and high cost protection card does not apply).

    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption. Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

  • What do I do if I'm not happy with my prescription renewal?

    If your prescription request has been denied, the doctor will write a message to you in the KRY app.

    Upon payment, refund will be made immediately and the money will be available in your account within a few days.

    We recommend that you book a doctor's appointment with our doctor via the KRY app for an assessment if you have further questions regarding your prescription.

     

Doctor's note

  • Can KRY write doctor's notes and medical certificates?

    Doctors at KRY can write medical certificates on condition that no need for physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.

    Doctors at KRY do not write sick notes for more than 14 days and are not able to issue these back in time (retroactively) and only from the same day you contact us. This generally applies to all healthcare providers, that you must have a contact or attempt to contact in order to issue a sick note.

  • Where do I get my sick note after the doctor's meeting?

    The sick note will be sent to your inbox in the KRY app.

    To get the certificate in the KRY app, open the app and click Inbox tab at the bottom. Open the message with the sick note and click on the PDF icon. You will now see the sick note on the screen in your phone or tablet. Click on the sick note again. You will now get an icon in the lower left corner (a square with an arrow in). Click on it and you will get different options. Choose between Print or E-mail, to send the sick note to your e-mail and print from a computer.

     

  • Can KRY write first day certificates?

    Our doctors can write medical certificates assuming that no physical examination is required for the certificate. It is up to each individual doctor to make an individual assessment of you as a patient.

    Generally speaking, you may be on sick-leave without a medical certificate for 7 calendar days. An employer may however, for special reasons, require a so-called first day certificate earlier than this (according to Law 1991: 1047 on sick pay, § 10 a). Special reasons may include e.g. repeated short periods of illness or justified reason to suspect fraud.

    In order for an employer to request a first day certificate from their employee, there must be a written request. This written request for first day certificate must not exceed one year.The doctor may want to take part in this request from the employer, therefore it is advisable to have it available during the doctor´s meeting.

     

     

  • Can KRY write medical certificates for absence of travels or competition?

    It is up to the person who requests and is the recipient of the certificate (e.g. insurance company or travel company) to claim how they consider the certificate should be designed. Therefore, there are many different guidelines for the design of the certificate, depending on which company that is requesting the certificate.


    Our doctors can write medical certificates for absence of travels or contest, assuming no physical examination is required for the certificate. It is up to each individual doctor to make an individual assessment of you as a patient.

Referrals

  • Can I receive a referral?

    Yes. If your physician deems that you are in need of further care you will be referred to the relevant specialist.

    However, we can not write a referral to start an medical investigation requiring further regular follow-up, i.e. such as x-rays. In these cases, we refer to the regular healthcare center.

     

  • How is my referral sent?

    KRY is responsible for sending your referral to the referral recipient. You will then be called for assessment from the recipient.

     

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