What can KRY do?
Can psychologists refer me to psychiatry/specialist care?
At the moment we do not send referrals to psychiatry. In order for a referral to be made, all primary care levels need to be depleted. If you think you need a referral to a specialist, we recommend you to first contact the healthcare center where you are listed.
Can the psychologists at Kry prescribe medicine or write sick notes?
Our psychologists cannot help you with questions concerning medication or sick leave. If you want help with this, please book an appointment with one of our doctor's.
What can a psychologist at Kry help out with?
Via Kry, we offer video meetings with psychologists where we can help you to better understand your problems, as well as advise and support how to deal with things that today feel difficult.
Kry cannot help out with:
- Investigation of ADHD
- Bipolar disease
- Self injury behavior
- Severe anxiety or depression that requires contact with psychiatry
Do you keep a medical record of my meetings with my psychologist?
Yes, your meetings with your psychologist are noted in the EMR-system (electronic medical record system), just as regular meetings with psychologists are.
How does it work to meet a psychologist?
- Download the Kry-app
- Choose "Book Psychologist"
- Answer the following questions about what you're seeking help for
- Now you can choose to book a meeting with a psychologist
- The session lasts for about 30 minutes
- You and your psychologist will then have a session focusing on solving the problematic issuses you have today. Your psychologist will give you concrete advice on things that you can do to make progress
- If you want to meet your psychologist again, you can book a revisit
What does it cost to see a psychologist?
For patients seeking psychology care the patient fee is based on region:Skåne:
- 0 SEK for patients that have a digital meeting with a psychologist
- 200 SEK for patients that are listed at KRY and have a physical meeting with a psychologist on a KRY vårdcentral
- 0 SEK for all patients
Free card is valid, which means 0 SEK in patient fee for all psychology patients with free card, including patients registered in other regions than Skåne and Sörmland.
- 18-84 years: 100 SEK
- 0-17 years: 0 SEK
- 85+ years: 0 SEK
How do lab tests work?
If your doctor has referred you for a lab test, you'll receive information in your Kry inbox detailing which laboratories you can visit. If you have received the referral to your Kry inbox you'll need to print it and take it to the laboratory.
When your sample has been analysed, you'll be notified via the inbox in the Kry app. We'll let you know if you have a prescription waiting, the test results and whether you need to book a follow up or not. If there's need for a follow up, we'll include a link for you to do so.
Can I receive a prescription for medication?
As during any medical visit your doctor will evaluate your condition and assess what the best treatment for you is. If your doctor considers that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. Kry's partner MEDS Pharmacy also offers home delivery service for your prescriptions.
In the Kry app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call.
The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.
Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at Kry and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption.
Can I get my prescription at any pharmacy?
Yes, you can collect your prescription at any pharmacy in Sweden.
It is also possible to order your medicine through our partnership with MEDS Pharmacy directly in the Kry app.
How do I see that I've received my prescription?
When the doctor has prescribed your prescription a messages is sent to your inbox in the Kry-app. You can find your own and your childrens prescriptions under the Prescription tab in you Kry-app.
If you cannot find the prescription, please contact support and we'll help you:
Phone number: 08-22 77 07
What happens if the doctor can not give me a prescription renewal?
If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to your inbox in the KRY-app.
Why can you only renew one prescription at a time?
Unfortunately we cannot offer prescription renewal for multiple prescriptions at a time via the prescription form. If you wish to renew multiple prescriptions, we recommend you to instead book a video meeting with one of our doctors.
Can I get a prescription renewal via Kry?
Yes. In the Kry app, there is a ‘Prescription renewal’ option where you can make a request to renew a prescription. For some medications you will need to talk to a doctor by video call before making a renewal request.You cannot request a renewal for medication that was prescribed to you longer than 15 months ago.
The prescribing doctor will determine your right to a prescription renewal on an individual basis. The doctor will assess how much of the medication they can prescribe, and if multiple withdrawals of the medication are possible.
If you live in the Stockholm region, you need to register with Kry to request a prescription renewal. When we can see you in person at a Kry healthcare centre, we can sometimes renew medication classed as a narcotic. We cannot do this through the app.
What do I do if I'm not happy with my prescription renewal?
We recommend you to book an appointment with one of our doctors via the KRY app for an assessment if you have further questions regarding your prescription.
If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to you in the inbox of the KRY-app.
Can Kry write doctor's notes and medical certificates?
Doctors at Kry can write medical certificates, it is up to each doctor to make an individual assessment of you as a patient.
Doctors at Kry do not write sick notes for more than 14 days and are not able to issue these back in time (retroactively) but only from the same day you contact us. This generally applies to all healthcare providers, that you must have a contact or attempt to contact in order to issue a sick note.
Where do I get my sick note after the doctor's meeting?
After your appointment with Kry you can login to 1177's page https://minaintyg.se/ to view your sick note. On this page you can easily send your sick note directly to Försäkringskassan and/or download as PDF if you want to print it for your personal use.
Can Kry write first day certificates?
Our doctors can write medical certificates assuming that no physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.
Generally speaking, you may be on sick-leave without a medical certificate for 7 calendar days. An employer may however, for special reasons, require a so-called first day certificate earlier than this (according to Law 1991: 1047 on sick pay, § 10 a). Special reasons may include e.g. repeated short periods of illness or justified reasons to suspect fraud.
In order for an employer to request a first day certificate from their employee, there must be a written request. This written request for first day certificate must not exceed one year. The doctor may want to take part in this request from the employer, therefore it is advisable to have it available during the doctor's meeting.
Can I get a referral from Kry?
Yes. If your doctor considers that you are in need of further care you will be referred to a specialist, just like a regular healthcare centre. However, there are some referrals we cannot do by video because you will need to have a physical examination. These are:
- X-rays (all kinds)
- gastroscopies and colonoscopies
- genetic inquiries
In these cases, we will refer you to our healthcare centres in Stockholm, Lund, Malmö and Nyköping.
The specialist will send you an appointment
You’ll get a referral letter from the specialist, usually by post to your registered address. It will have information about your appointment.
You should get an appointment within 90 days
According to the Swedish healthcare guarantee (vårdgaranti), you must be given an appointment within 90 days if the referral is accepted. In the Stockholm region, the healthcare guarantee is 30 days. The specialist who receives the referral will assess your medical need for care, which will determine how long you will have to wait for your appointment. Contact us if you have not received an appointment within 90 days (30 days in the Stockholm region).
Will my meeting be documented in my medical record?
Yes, just like a physical visit your meeting will be documented in your medical record in the record system that we use at Kry.
Can Kry see my previous medical records?
Your doctor at Kry can view medical records from previous meetings via Kry and from other healthcare providers medical record systems that are affiliated with the National Patient Overview (NPÖ). All medical record systems are not connected, so the doctor cannot always see previous medical records.