What can Kry do?
Can I receive a prescription for medication?
As during any medical visit your doctor will evaluate your condition and assess what the best treatment for you is. If your doctor considers that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. Kry's partner MEDS Pharmacy also offers home delivery service for your prescriptions.
In the Kry app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call.
The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.
Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at Kry and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption.
Can I get my prescription at any pharmacy?
Yes, you can collect your prescription at any pharmacy in Sweden.
It is also possible to order your medicine through our partnership with MEDS Pharmacy directly in the Kry app.
How will I know when my prescription is ready?
We’ll send a message to your Kry inbox when your prescription is ready. This is usually within 1 hour after your appointment.
You can check if your prescription is ready in the app.
- Go to the Your health tab in our app.
- Next go to Prescriptions.
- Your prescription will be here if it’s ready.
Please call support on 08-22 77 07 if you do not have your prescription. Our support is open Monday to Friday, from 9:00 to 17:00.
Can I get a prescription renewal via Kry?
Yes. In the Kry app, there is a ‘Renew a prescription’ option where you can make a request to renew a prescription. For some medications you will need to talk to a doctor by video call before making a renewal request. You can not request a renewal for medication that was prescribed to you longer than 15 months ago.
The prescribing doctor will determine your right to a prescription renewal on an individual basis. The doctor will assess how much of the medication they can prescribe, and if multiple withdrawals of the medication are possible.
If you live in the Stockholm region, you need to register with Kry to request a prescription renewal. When we can see you in person at a Kry healthcare clinic, we can sometimes renew medication classed as a narcotic. We can not do this through the app.
Can Kry write doctor's notes and medical certificates?
Doctors at Kry can write medical certificates, it is up to each doctor to make an individual assessment of you as a patient.
Doctors at Kry do not write sick notes for more than 14 days and are not able to issue these back in time (retroactively) but only from the same day you contact us. This generally applies to all healthcare providers, that you must have a contact or attempt to contact in order to issue a sick note.
Where can I find my doctor certificate?
You can find your doctor certificate at 1177.se website minaintyg.se. Here you can download your doctor certificate as a pdf-file from the website or send it straight to the Swedish Social Insurance Agency (Försäkringskassan).
Where can I find my VAB Certificate or Free Certificate ?
You will find your VAB/free certificate in Kry App's inbox as an attached pdf file, you can easily download it to your device. You are responsible for forwarding this to the recipient concerned.
Can Kry write first day certificates?
Our doctors at Kry cannot write first-day certificates in the digital service, as this is an agreement between you as an employee and your employer. Therefore, talk to your employer about how to do it.
Can I get a referral from Kry?
Yes. If your doctor considers that you are in need of further care you will be referred to a specialist, just like a regular healthcare centre. However, there are some referrals we cannot do by video because you will need to have a physical examination. These are:
- X-rays (all kinds)
- gastroscopies and colonoscopies
- genetic inquiries
In these cases, we will refer you to our healthcare clinics.
The specialist will send you an appointment
You’ll get a referral letter from the specialist, usually by post to your registered address. It will have information about your appointment.
You should get an appointment within 90 days
According to the Swedish healthcare guarantee (vårdgaranti), you must be given an appointment within 90 days if the referral is accepted. In the Stockholm region, the healthcare guarantee is 30 days. The specialist who receives the referral will assess your medical need for care, which will determine how long you will have to wait for your appointment. Contact us if you have not received an appointment within 90 days (30 days in the Stockholm region).
How do lab tests work?
If your doctor has referred you for a lab test, you'll receive information in your Kry inbox detailing which laboratories you can visit. If you have received the referral to your Kry inbox you'll need to print it and take it to the laboratory.
When your sample has been analysed, you'll be notified via the inbox in the Kry app. We'll let you know if you have a prescription waiting, the test results and whether you need to book a follow up or not. If there's need for a follow up, we'll include a link for you to do so.
Will my meeting be documented in my medical record?
Yes, just like a physical visit your meeting will be documented in your medical record in the record system that we use at Kry.
Can Kry see my previous medical records?
Your doctor at Kry can view medical records from previous meetings via Kry and from other healthcare providers medical record systems that are affiliated with the National Patient Overview (NPÖ). All medical record systems are not connected, so the doctor cannot always see previous medical records.
We can offer psychological assessment, counselling, referral and treatment as well as continuous follow-up and return visits. With us, you start by meeting a nurse or doctor who will help you further to the care you need.
Here on our website you vill find information about our Psychologist Service
Find out what you can do yourself to improve your condition, when to seek treatment and how Kry may be of help.
You can turn to Kry for advice and help with various medical issues. We will make an individual assessment based on your symptoms, or your child’s symptoms, and the information given during the care meeting. As a result, you may be prescribed treatment or referred for further care.
Please note that if you are calling on behalf of your child, the child will need to be present during the care meeting. You can only book an appointment if you are the child’s legal guardian.
Read more (Swedish only): https://www.kry.se/fakta/