Sleeping disorders

  • Sleeping disorder

    Sleep disorders are one of the most common problems we help out with. The doctor's visit is via video call and you usually meet a doctor within a few minutes. Download our app KRY from App Store or Google Play for diagnosis and treatment today.

Depression, anxiety, psychologist

  • Can KRY help with depression and anxiety?

    With KRY, you can have video calls with legitimate doctors.
    You can get help with counseling and, if necessary, get a referral to another healthcare provider. We can also prescribe a prescriptions on, for example, antidepressant medicine.

    Since it is important to do follow ups with antidepressant medicine, our doctors are restrictive of prescribing this kind of medicine.

    KRY does not prescribe medication classed as narcotic or addictive.


  • Can I get help to meet a psychologist via KRY?


    Our doctors can write a referral to a psychologist via a video meeting, just like a doctor at a traditional health center. It is up to each individual doctor's assessment of the patient what is appropriate in your case.

Throat, allergy and asthma

  • Can KRY prescribe for sore throat, cough or tonsillitis?

    Our doctors can not prescibe antibiotics or other medicines that require samples to diagnose, except in the Stockholm area.

    Tonsillitis, is a disease where it is usually necessary to take a sample from the throat to prescribe antibiotics. We currently have the opportunity to offer sampling in the Stockholm area. We are working to offer this service throughout Sweden as soon as possible.

    KRY can offer laboratory tests in the following counties: Stockholm, Uppsala, Södermanland, Örebro and Västra Götaland.

    The guidelines that we follow about tonsillitis are developed by the Swedish Medicines Agency, in collaboration with the RAF (Reference Group for Antibiotics) and STRAMA (Strategy Group for Rational Antibiotics Use and Reduced Antibiotics Resistance).

  • Can KRY help with allergy?

    In a video meeting with one of our doctors we can help you with most forms of allergy. We can find the right treatment and prescribe appropriate medication when needed.

    In the KRY app by the Home tab, you will find our "Order presciption renewal" service. There you can request a recipe renewal without having meeting through video. This costs 150 SEK (high cost protection card does not apply).

    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption.

  • Can KRY help with asthma?

    If you have previously known mild asthma, you can apply for care at KRY. Through a video meeting with one of our doctors, we can help you find the factors that trigger your asthma. With this knowledge, we can then find and print the best medicines to treat your asthma.

    You can also get answers to general questions about asthma and allergy.


  • Can KRY help with psoriasis?

    It is advisable to contact KRY regarding your psoriasis if:

    • You have stopped the medication you have previously prescribed for your psoriasis
    • You find that your medicine, previously given by your doctor, do not help
    • Psoriasis prevents you in your everyday life

    Difficult skin psoriasis and joint psoriasis should be investigated physically.

  • Can KRY help out with face rash?

    Because there are many different causes of face rash, it is important to determine what kind of rash you have. Through KRY, you can have doctor visits via video calls and get help with diagnosis and treatment for your results. We can also, if it is deemed necessary, print a prescription or give a referral to another healthcare provider.

  • Can KRY help with chickenpox?

    Children with chickenpox are usually not treated. The disease usually heals by itself within 10 days of the first symptom. However, the means that make the clause can be printed, such as Tavegyl. For adults and adolescents, treatment is recommended, but it must be inserted early in the course of the disease.

  • Can KRY help out with eczema?

    Via a video meeting with one of our doctors at KRY, we can help you chart what triggered your eczema. We can provide information on different treatment options and advise on how to effectively avoid being affected again. If non-prescription medicines have not been effective in your treatment, we are able to print other medicines that can produce better results.

  • Can KRY help out with acne problems?

    It is good to seek care at KRY if you have problems with acne.

    Contact with KRY regarding your acne is appropriate if:

    • You have stopped the medication you have previously prescribed for your acne
    • You find that medicines you have previously printed do not help
    • Acne prevents you in your everyday life
    • Severe acne and infected rash should be physically investigated.

    Before your meeting starts, you have the opportunity to fill in a symptom form. To this form you can attach pictures to your acne. Assuming you take a good picture, there are good chances that you get help through KRY. Doctors at KRY can also write a referral to a specialist given that they consider that the referral is medically motivated. It is up to each individual doctor's assessment of the patient what is appropriate in your case.

  • Can KRY help with borrelia and tick bites?

    f you discover a small, dark spider-like insect that sticks to the skin, it is probably a tick. Ticks should be removed as quickly as possible because a few of the ticks can carry infections.

    For example, ticks can carry Borrelia, which is an infectious disease. Borrelia infections are caused by bacteria and occur mainly between May and December.

    The classic skin reaction at Borrelia occurs approximately 1-4 weeks after the bite. Usually, the impact measures more than 5 cm in diameter and slowly increases in size. In the immediate vicinity of the bite, a so-called "betting reaction" may occur that is not to be confused with Borrelia. This usually heals within 1 week.

    Welcome to book a meeting with a doctor for advice and possible treatment for borrelia infection.
    Before your meeting starts, you have the opportunity to fill in a symptom form. To this form you can attach pictures. Assuming that you take a good picture of what you wish to judge, there are good chances that you will get help via krys.

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Nausea and vomiting?

  • Can KRY help with nausea and vomiting?

    Nausea and vomiting may be due to several causes, but are not diseases themselves, but reactions to other things. Nausea is the body's way of telling you something is not right while vomiting is the body's defense mechanism for getting rid of toxins. Nausea and vomiting may include, inter alia:

    • Food poisoning
    • Gastric ulcer
    • Motion sickness
    • Medication
    • Reactions to different smells or flavors
    • Infections
    • Emotional stress
    • Alcohol
    • Pregnancy


    KRY can offer a video meeting with a doctor who can help you find the cause of your nausea and vomiting. Contact with is appropriate if: 

    • You have had vomiting for more than 12 hours
    • You have had nausea for more than 12 hours
    • You show signs of fluid shortage
    • You may feel bad for a longer period of time and you may be pregnant


    Long-term symptoms may be due to a more serious disease and should be investigated physically. You should immediately seek medical attention if you have: 

    • Got a blow to the head
    • Set neck and heavy headache
    • Blood in your vomit
    • Strong stomach ache
    • High fever (39.5 °)
    • Diarrhea
    • High heart rate and breathing difficulties

Contraceptive, urinary tract infection, erectile dysfunction and sexually transmitted diseases

  • Can KRY help with erection problems?

    Most men suffer from erection problems sometimes in their life. Not getting erection occasional is normal and affects most men of all age groups.

    Erection problems are often very psychological. In some cases, erectile dysfunction is a symptom of other disease such as cardiovascular disease. 

    A video meeting with a doctor at KRY is appropriate if you wish to:

    • Get help finding the cause of erection problems
    • Get help in finding the right treatment and get medicine if needed
    • Get a referral to a psychologist as this is considered the best treatment
    • Get information and advice

    Welcome to book a doctor's meeting with one of our doctors at KRY for advice and possible treatment in case of erectile dysfunction.

  • Can I get help with urinary infections via KRY?

    If you are a woman and suspect that you have a urinary tract infection, we can help you with treatment in KRY, in cases where the doctor considers it to be an uncomplicated urinary tract infection (eg non-pregnant and non-frequent recurring discomfort). Our physicians can diagnose and print appropriate treatment through video calls. This then an uncomplicated urinary tract infection in women usually does not require sampling for diagnosis.

    Children and men with symptoms of urinary infection must be examined with sampling and sometimes additional investigations to determine the cause of the infection. Therefore, at KRY, we can not help but refer to the healthcare center for this.
    KRY complies with guidelines developed by the Swedish Medicines Agency, in collaboration with the RAF (Reference Group for Antibiotics) and STRAMA (Strategy Group for Rational Antibiotics Use and Reduced Antibody Resistance).

  • Can KRY prescribe birth control pills and contraceptives?

    Provided you have had this treatment before and that it worked well a doctor at KRY can do a prescription renewal for contraception. However, note that approximately every year, contact with physical care for the control of blood pressure is recommended.

    Therefore, if you make a prescription renewal through our Order Prescriptin Renewal (read more above) we can do a renewal only for a maximum of 3 months of consumption.


  • Can KRY prescribe medicine for herpes?

    Herpes around the mouth is caused by a virus, which is very common. Herpes can cause sore on the lips. You can also have the virus in your body without getting any mouth ulcers. Herpes usually passes by itself within a week and usually requires no treatment. There are prescription antiviral creams and patches that you can use on the mouth ulcer. If you have severe herpes disease or are susceptible to infection, you may have antiviral medicines on prescription.


  • Can KRY help for back pain?

    Yes. At Kry you can, through video interviews with our doctors, come deeper into what causes your back pain. You can then get advice on how to handle the problems and also get a referral if necessary.

    Back pain is a common inconvenience experienced by many people during periods. Fortunately, pain is rarely due to a more serious disease. However, suffering should not adversely affect your life and should be taken care of.

    You may experience that you get very tired in your body and can not really hold the upper part of the body. You may also feel a sharp back pain and have difficulty stretching yourself completely. The pain in the back can also radiate against, among other things, the loins and out in both legs.

    One of the most common causes of pain in the back is that you make a fast and erroneous movement. You may also be stressing too much. An incorrect movement may occur, for example, in sports where you turn more than you should. Too much strain on the back may result from lifting heavy things with the back, instead of using the legs, also called backrests. Weakness in the back can also be caused by a sluggish body position and that some muscles do not get the right training.

    The best thing to do if you are in pain is to touch you carefully. Take slow walks in comfortable shoes and stretch your back muscles properly, avoid sitting down and stay upright. Rest does not make your back better, try to keep on your feet, your muscles need to be activated. Should the pain be overwhelming, painkillers can help in the worst moments. A physiotherapist, naprapath or chiropractor can advise you on which treatment method is best for your type of pain.

    When should I apply for care?

    Seek care if the backache does not pass within 1-2 weeks.
    If you have back pain and also show other symptoms in combination with the pain you should seek medical attention immediately.
    Do not hesitate to contact a doctor immediately if the pain occurs while you have any of the following symptoms as this may indicate something more serious. A back-related accident or a case should also be followed up with medical visits. 

    • Fever
    • Stomach pain
    • If you do not feel when you become kissed
    • Numbness of the legs or abdomen
    • Treated for cancer

Eyes and ears

  • Can KRY help with eye inflammation or eye problems?

    Ocular inflammation usually passes by itself after a few days as long as you keep your eyes clean and careful with hand hygiene and changing towels often. It is uncommon with complications. However, in some cases the inflammation may not turn off. The eye can continue to last longer than one week, you may need to treat antibiotics.

    Download KRY on your smartphone for advice and possible treatment for eye inflammation.

  • Can KRY help with ear infections or ear problems?

    With KRY you can get help with pains and symptoms that are possible to diagnose without a physical examination, where you as a patient can meet a doctor through video calls on your smartphone or tablet.

    Since ear infections and ear problems usually require a physical examination, we refer to a health center in these cases.