• How does KRY work?

    Doctor visits on your smartphone or tablet.

    With KRY you can get help with pains and symptoms that are possible to diagnose without physical examination. Here you can easily see a doctor through a video call on your smartphone or tablet. Read more about how KRY works here.

    See the symptoms and inconveniences we can help with here.

    To book a meeting you need a Swedish personal identity number and a BankID. 
    Start by downloading the KRY app. Fill out the symptom form. You also have the option to attach pictures. Select either drop in or select a time. If the doctor considers that you are in need of medicine or further care, you will receive a prescription or referral. Our doctors can write medical certificates on the condition that no need for physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.

        

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  • How do I log in and out of the KRY app?

    Log in:

    1. Download the KRY app on your mobile device from either App Store, which requires iOS (v.9.0 or later) or Google Play, which requires Android (v.4.4 or later).
    2. Click Sign in and identify yourself with your mobile BankID or BankID.
    3. If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service

    Keep in mind that you can only use your own mobile BankID or BankID in order to use the app for yourself or your child who doesn't have a BankID. It is not possible to book a meeting for someone else since KRY requires that every patient can identify themselves through BankID.

    Log out:

    1. Enter the More tab at the bottom right of the KRY app.
    2. Click on Settings and then Log out
  • Who are the doctors that work at KRY?

    The doctors that work for General Practices via KRY all have extensive experience from primary care. They work part-time with KRY and part-time with face-to-face appointments at GP clinics and specialist clinics in the Stockholm region, making them well-equipped to assess the symptoms we offer treatment for at KRY. All doctors have also been trained to provide the best possible care through video meetings on the platform.

     

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  • Opening hours

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    These opening hours also apply on holidays.

    KRY Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays.

  • How is KRY different from the health advice and information service 1177?

    At KRY you can meet a doctor who can prescribe further treatment. A doctor's appointment at KRY is therefore equivalent to a regular doctor's appointment, provided that the condition can be diagnosed without physical examination. The health advice and information service 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. KRY therefore offers an alternative to a physical doctor's appointment by providing the possibility to meet a doctor quick and easily through an online video meeting.