How does Kry work?
With Kry, you and your family always have access to safe and convenient healthcare. Our registered doctors, psychologists and nurses help you in the app 24/7, and at our healthcare centers on several locations. Read more about how Kry works here.
See the symptoms and inconveniences we can help with here.
To book a meeting you need a Swedish personal identity number and a BankID.
Start by downloading the Kry app. Fill out the symptom form. You also have the option to attach pictures. Select either drop in or select a time. If the doctor considers that you are in need of medicine or further care, you will receive a prescription or referral.
How do I log in and out of the Kry app?
- Download the Kry app on your mobile device from either App Store, which requires iOS (v.10 or later) or Google Play, which requires Android (v.5.0 or later).
- Click Sign in and identify yourself with your Mobile BankID.
- If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service
Keep in mind that you can only use your own Mobile BankID in order to use the app for yourself or your child who doesn't have a Mobile BankID. It is not possible to book a meeting for someone else since Kry requires that every patient can identify themselves through Mobile BankID.
- Enter the Me tab at the bottom right of the Kry app.
- Click on Log out
If you have an older version of the app, follow these steps
- Enter the More tab at the bottom right of the Kry app.
- Click on Settings and then Log out
Registering with a healthcare centre – what does it mean?
You can choose to register at a healthcare centre, sometimes referred to as “att lista sig” in Swedish. This means you have a main healthcare centre that can handle all your primary healthcare needs. It is free to register and you do not have to be registered anywhere.
As a registered patient at a specific healthcare centre, you always have the right to seek care at any healthcare centre in Sweden. You should always seek care first at your registered healthcare centre.
You can only be registered at one healthcare centre. If you decide to register with Kry, you will be automatically deregistered from any healthcare centre you are currently registered at. If you are currently in a queue to register at another healthcare centre, you will lose your place in this queue.
You can change your healthcare centre at any time. If a healthcare centre has a full list, they can not register more patients. This means that you might have to queue if you want to change back to your old healthcare centre.
Learn more about registering.
Who are the doctors that work at Kry?
At Kry you can come in contact with licensed medical doctors, psychologists and nursers. All of Kry's doctors have at least 6 months experience from physical primary care. And the majority of Kry’s caregivers still choose to work at a physical care centre during their employment. Many of Kry’s doctors are also specialists within paediatrics, emergency medicine, and otolaryngology. All Kry’s medical staff are controlled by the health authorities.
Kry is open 24 hours
7 days a week
How is Kry different from the health advice and information service 1177?
At Kry you can meet a doctor who can prescribe further treatment. A doctor's appointment at Kry is therefore equivalent to a regular doctor's appointment, provided that the condition can be diagnosed without physical examination. The health advice and information service 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. Kry therefore offers an alternative to a physical doctor's appointment by providing the possibility to meet a doctor quick and easily through an online video meeting.