• Can I get a prescription renewal via KRY?

    In the KRY app by the Home tab, you will find our "Order presciption renewal" service. There you can request a recipe renewal without having meeting through video. This costs 150 SEK (not free of cost for children and high cost protection card does not apply).

    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption. Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

  • What do I do if I'm not happy with my prescription renewal?

    If your prescription request has been denied, the doctor will write a message to you in the KRY app.

    Upon payment, refund will be made immediately and the money will be available in your account within a few days.

    We recommend that you book a doctor's appointment with our doctor via the KRY app for an assessment if you have further questions regarding your prescription.