• What happens if the doctor can not give me a prescription renewal?

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to your inbox in the KRY-app.

     

  • Why can you only renew one prescription at a time?

    Unfortunately we cannot offer prescription renewal for multiple prescriptions at a time via the prescription form. If you wish to renew multiple prescriptions, we recommend you to instead book a video meeting with one of our doctors.

     

  • Can I get a prescription renewal via Kry?

     

    Yes. In the Kry app, there is a ‘Prescription renewal’ option where you can make a request to renew a prescription. For some medications you will need to talk to a doctor by video call before making a renewal request.You cannot request a renewal for medication that was prescribed to you longer than 15 months ago.

    The prescribing doctor will determine your right to a prescription renewal on an individual basis. The doctor will assess how much of the medication they can prescribe, and if multiple withdrawals of the medication are possible.

    If you live in the Stockholm region, you need to register with Kry to request a prescription renewal. When we can see you in person at a Kry healthcare centre, we can sometimes renew medication classed as a narcotic. We cannot do this through the app.

     

     

     

     

  • What do I do if I'm not happy with my prescription renewal?

    We recommend you to book an appointment with one of our doctors via the KRY app for an assessment if you have further questions regarding your prescription.

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to you in the inbox of the KRY-app.