• What happens if the doctor can not give me a prescription renewal?

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to your inbox in the KRY-app and you will automatically get refunded.

    If a video meeting is required in order to make a prescription renewal you will get a refund for the text based prescription renewal and will be asked to book a video meeting. Please note that the fee of 250 SEK for the video meeting still applies. 

    If you have paid by invoice this will be cancelled and information will be sent to Klarna about the cancellation. If you want to check that your invoice has been cancelled, please contact Klarna directly or call KRY's support on 08-22 77 07. Open weekdays between 9:00 a.m. to 5:00 p.m.

    If you have paid by credit card a reservation of the fee will be made on your bank account until midnight. If your prescription renewal request has been refused, the reserved amount won't be deducted. If the amount has been deducted, the money will be deposited in to the same credit card that you paid with. Please note that it can take up to 2-5 business days before the money gets back to your account.

  • Why can you only renew a prescription at a time?

    Unfortunately we cannot offer prescription renewal for multiple prescriptions at a time via the prescription form. If you wish to renew multiple prescriptions, we recommend you to instead book a video meeting with one of our doctors.

    The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about free cards here.

  • Can I get a prescription renewal via KRY?

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

    The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.

    Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at KRY and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption. Please note that our doctors at KRY cannot prescribe medication that is classified as narcotic.

  • What do I do if I'm not happy with my prescription renewal?

    We recommend you to book an appointment with one of our doctors via the KRY app for an assessment if you have further questions regarding your prescription.

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to you in the inbox of the KRY-app and you will automatically get refunded.

    If a video meeting is required in order to make a prescription renewal you will get a refund for the text based prescription renewal and will be asked to book a video meeting. Please note that the fee of 250 SEK for the video meeting still applies. 

    If you have paid by invoice this will be cancelled and information will be sent to Klarna about the cancellation. If you want to check that your invoice has been cancelled, please contact Klarna directly or call KRY's support on 08-22 77 07. Open weekdays between 9:00 a.m. to 5:00 p.m.

    If you have paid by credit card a reservation of the fee will be made on your bank account until midnight. If your prescription renewal request has been refused, the reserved amount won't be deducted. If the amount has been deducted, the money will be deposited in to the same credit card that you paid with. Please note that it can take up to 2-5 business days before the money gets back to your account.