Contact information and opening hours for KRY Support
KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
Questions about or seeking medical advice
Unfortunately, KRY support can not provide general information about health, diseases or medical advices.
For medical questions and advice we would recommend you to the KRY app and book a meeting with one of our doctors.
See the full list of symptoms that KRY can help with here.
Who should I contact for possbile complaints?
If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. First of all, turn to us directly at KRY, by calling or sending email to KRY Support, so that we can help you in the best possible way.KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
The care at KRY is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.