How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

Can I use the Kry app even if I have protected identity?

There are different types of protected personal data. You can use Kry if you have the type of protected identity where you can still use your own mobile BankID.

When you register in the app, personal data is automatically retrieved from SPAR, the State's personal address register. If you have protected personal data, the information about you will be presented as personal data protected with social security number, email address and mobile number.

In order for us to be able to send a referral, we need to know your mobile number and your social security number. Please tell the healthcare professional if this does not work with your need for protection, as we will not be able to send you a referral.

Unfortunately, we cannot help children with protected identity through our digital service. Please contact your healthcare center instead.