About KRY

About KRY

  • How does KRY work?

    Doctor visits on your smartphone or tablet.

    With KRY you can get help with pains and symptoms that are possible to diagnose without a physical examination, where you as a patient can meet a doctor through video calls on your smartphone or tablet. Read more about how KRY works here.

    See the symptoms and inconveniences we can help with here.

    To book a meeting you need a Swedish personal number. First you log in with BankID, fill in a symptom form and then a doctor will call you at the appointed time. If the doctor consider that you are in need of medicine or further care, you will receive a prescription or referral. Our doctors can write medical certificates on condition that no need for physical examination is required for the certificate. It is up to each individual doctor to make an individual assessment of you as a patient.

        

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  • How do I log in and out of the KRY app?

    Log in:

    1. Download the KRY app on your mobile device from either App Store, which requires iOS (v.9.0 or later) or Google Play, which requires iOS Android (v.4.4 or later).
    2. Click Sign in and identify yourself with your mobile BankID or BankID.
    3. If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service

    Keep in mind that you can only use your own mobile bankID or bankID in order to use the app for yourself or your child who doesn't have a BankID. It is not possible to book a meeting for someone else since KRY requires that every patient can identify themselves through BankID.

    Log out:

    1. Enter the More tab at the bottom right of the KRY app.
    2. Click on Settings and then Log out
  • Who are the doctors that work at KRY?

    The doctors that work for General Practices via KRY all have extensive experience from primary care. They work part-time with KRY and part-time with face-to-face appointments at GP clinics and specialist clinics in the Stockholm region, making them well-equipped to assess the symptoms we offer treatment for at KRY. All doctors have also been trained to provide the best possible care through video meetings on the platform.

     

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  • Opening hours

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    These opening hours also apply on holidays.

    KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays.

  • How is KRY different from the health advice and information service 1177?

    At KRY you can meet a doctor who can prescribe further treatment. A doctor´s appointment at KRY is therefore equivalent to any visit to a doctor in cases where a condition can be diagnosed without a physical examination. The health advice and information service at 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. KRY therefore offers an alternative to any physical doctor's appointment by providing the possibility to meet a doctor quickly and easily through an online video meeting.

When can KRY be used?

  • Which symptoms can KRY help with?

    KRY can be used for ailments and symptoms that do not require a physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting, and it is therefore important that you consult the list of symptoms our doctors can help you with before booking an appointment.

    For the symptoms that are represented in our list, however, our doctors provide the same healthcare services they would in a physical clinic. This means that, if your doctor deems it necessary, you will be given a prescription for medication or referral to a specialist.

  • Is KRY a suitable healthcare provider for all medical problems?

    No, KRY is not a suitable healthcare provider if: 

    • You have a symptom / disorder that requires physical examination, some type of sampling or x-ray
    • You are in need of drug-based drugs. These are not prescribed via KRY.
    • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
    • You want to start treatment that requires long-term and regular medical contact
    • You are in need of a sick leave that may last for a long time. KRY does not make sick leave longer than 14 days. The 14 days count from the first sick day, ie you have already been home for a week, KRY can maximally help you with 7 days sick leave.

    In case of emergency, call 112 and visit an emergency room.

    The laboratory tests we can offer today are blood samples and patient-related tests, such as throat tests. KRY can offer sampling in the following counties: Stockholm, Uppsala, Södermanland, Örebro and Västra Götaland. We are working on to offer this service throughout Sweden in the near future.

  • Can I use KRY abroad or in different Swedish locations?

    Yes. As long as you have a BankID, a computer or other devise with good internet connection and a functioning camera, microphone and speaker, you can consult your doctor in Sweden via KRY from anywhere in the world.

    Keep in mind that the recipes our doctors issue can only be retrieved in Sweden.

  • Can I book a meeting on behalf of my child?

    Yes. To book an appointment for your child, log in to the KRY app by signing up with your own BankID and then choosing whether to book a drop-in time or time-booking. Then you get the question "for whom you want to book the time" and then you will have to choose "My Child".

    Children who are 16 years old can legitimise themselves with BankID at KRY.

    Children must be present during the appointment, just like any other appointment at a physical healthcare center.

Cost and payment

  • How much does it cost to use KRY?

    Doctor
    Meeting a doctor through a video meeting at KRY costs 250 SEK for adults and is free of cost for children 0-19 years old. High cost protection card is applicable.

    Presciption renewal

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

     

  • How much does it cost for children?

    Meeting a doctor through a video meeting at KRY is free of cost for children 0-19 years old.

    Text based prescription renewal for children and adolescents under the age of 20, it is free of charge. High cost protection card is applicable.

  • How do I pay for my meeting or presciption renewal?

    You pay when you book your doctor's meeting or order presciption renewal. Payment can be made by credit card (Visa, MasterCard, American Express) or Klarna.

    Doctor´s meeting through video costs 250 SEK for adults. For children, youth up to 20 years of age and adults over 85 years the medical meeting is always free. High cost protection card is applicable.

    The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

     

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  • Do I get a receipt for my meeting?

    The booking confirmation you received by e-mail is valid as a receipt, and will be sent to your when you have confirmed the meeting.

  • In which cases can the patient fee be refunded?

    If you have paid a patient fee for a meeting that could not be completed due to technical malfunction and therefore not registered, please contact the support by phone and we can help by reschedule the meeting or do a refund.

    If your doctor believes that you can not get help through a digital healthcare meeting and refer you directly to your healthcare center, your patient fee will be refunded automatically. Refund may take up to 3 days.

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00, closed on holidays.



  • Are high cost protection cards applicable?

    Yes, high cost protection card is applicable.

    KRY is unable to register the payment to the high cost protection card. Therefore please save your receipt, bring it to any healthcare center or hospital and ask them to register the cost.

    If you already have a high cost protection card, the meeting is free. When confirming the meeting, you can click Pay with free card. You are then asked to fill in the high cost protection card number.

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KRY Support

  • Contact information and opening hours for KRY Support
    KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07

     

  • Questions about or seeking medical advice

    Unfortunately, KRY support can not provide general information about health, diseases or medical advices.

    For medical questions and advice we would recommend you to the KRY app and book a meeting with one of our doctors.

    See the full list of symptoms that KRY can help with here.

  • Who should I contact for possbile complaints?

    If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. First of all, turn to us directly at KRY, by calling or sending email to KRY Support, so that we can help you in the best possible way.

    KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07

    The care at KRY is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.

     

     

     

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What can KRY do?

Psychology

  • Can psychologists refer me to psychiatry/specialist care?

    At the moment we do not send referrals to psychiatry. In order for a referral to be made, generally all primary care levels need to be depleted. If you think you need a referral to specialist care, we recommend that you first contact the healthcare center where you are listed.

  • Can the psychologists at KRY prescribe medicine or write sick notes?

    Our psychologists can not help you with questions concerning medication or sick leave. If you want help with this, instead you can book a doctor's appointment via KRY.

  • What can a psychologist at KRY help out with?

    Via KRY, we offer video meetings with psychologists where we can help you to better understand your problems, as well as advise and support how to deal with things that today feel difficult. In order to book an appointment with a psychologist you need to be 18 years old.

    KRY can not help out with:

    • Investigation of ADHD
    • Bipolar disease
    • Self injury behavior
    • Severe anxiety or depression that requires contact with psychiatry
  • Do you keep a medical record of my meetings with my psychologist?

    Yes, your meetings with your psychologist are noted in the EMR-system (electronic medical record system), just as regular meetings with psychologists are.

  • How does it work to meet a psychologist?
    1. Download the KRY app.
      At the moment, the psychology service only works with iOS, we are working on a solution to also offer this to Android users.
    2. Choose "Book Psychologist" and schedule an appointment
    3. Answer the following questions about what you're seeking help for
    4. Now you can choose to book a meeting with a psychologist. 
    5. The session lasts for about 30 minutes
    6. You and your psychologist will then have a session focusing on solving the problematic issuses you have today. Your psychologist will give you concrete advice on things that you can do to make progress
    7. If you want to meet your psychologist again, you can book a revisit

     

  • What does it cost to see a psychologist?

    A psychologist visit costs 250 SEK, free card applies. It's free of charge for those of you who haven't turned 20 years old yet.

Laboratory tests

  • How do lab tests work?

    If your doctor has referred you for a lab test, you will receive information in the KRY inbox, detailing which laboratories you can visit. In some cases, you may also get your referral to the same inbox, in which case you will need to print the referral and take it to the laboratory.

    When your sample has been analysed, you’ll be notified via the inbox in KRY. We’ll let you know if you have a prescription waiting, the test results and whether you need to book a follow up or not. If there’s need for a follow up, we’ll include a link for you to do so.  

    The price for your follow up is the same as for your first visit. However, if you have a high-cost protection card the revisit meeting will be free of charge. When confirming the meeting, there is an option for you to click “Pay with Free Card” where you can enter your "high-cost protection card number.”

     

     

     

     

     

     

Recipe

  • Can I receive a prescription for medication?

    Meeting:

    As during any medical visit your physician will evaluate your condition and assess what the best treatment for you is. If your doctor deems that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. KRY's partner Lloyd's pharmacy also offers a home delivery service for your prescriptions.

    Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

    Presciption Renewal:

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.



    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption.

  • Can I get my prescription at any pharmacy?

    Yes, you can collect your prescription at any pharmacy in Sweden.

    It is also possible to order your medicine through our partnership with Lloyd's pharmacy directly in the KRY app.

  • How do I see my presciptions?

    Please visit https://www.lloydsapotek.se/ and log in with your BankID. There you can see what recipes are available on your social security number. If your want to know your child´s prescription, you can login with your BankID and then enter the child's social security number.

    If you can not find the recipe, please contact support and we can help you:

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00, closed on holidays.

     

Prescription renewal

  • What happens if the doctor can not give me a prescription renewal?

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to you in the inbox of the KRY-app and you will get automatically refunded.

    If a video meeting is required in order to make a prescription renewal you will get a refund for the text based prescription renewal and will be asked to book a video meeting. Please note that the fee of 250 SEK for the video meeting still applies. 

    If you have paid by invoice, this will be canceled. However, you may have already received the invoice. Information will then be sent to Klarna about the cancellation. If you want to check if your invoice has been canceled, you can contact Klarna directly or call KRY's support on 08-22 77 07, which is open weekdays between 9-17.

    In case you have paid with a card, the amount is only reserved until midnight, only after that, the cost will be deducted from your account. In these cases, you will not see a refund, but the reservation of the amount will have been canceled. In cases where the amount has been deducted, the money will be deposited on the same card that you paid with. It can take 2-5 business days before they are in the account.

  • Why can you just renew a recipe at a time?

    Unfortunately, we can not offer prescription renewal for multiple recipes at a time via the prescription form at this time. If you wish to renew multiple recipes at the same time, we recommend that you book a video meeting with one of our doctors.

    The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about free cards here.

  • Can I get a prescription renewal via KRY?

     

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption. Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic.

  • What do I do if I'm not happy with my prescription renewal?

    We recommend that you book a doctor's appointment with our doctor via the KRY app for an assessment if you have further questions regarding your prescription.

     

    If your prescription renewal request has been refused or the doctor needs additional information, the doctor will write a message to you in the inbox of the KRY-app and you will get automatically refunded.

    If a video meeting is required in order to make a prescription renewal you will get a refund for the text based prescription renewal and will be asked to book a video meeting. Please note that the fee of 250 SEK for the video meeting still applies. 

    If you have paid by invoice, this will be canceled. However, you may have already received the invoice. Information will then be sent to Klarna about the cancellation. If you want to check if your invoice has been canceled, you can contact Klarna directly or call KRY's support on 08-22 77 07, which is open weekdays between 9-17.

    In case you have paid with a card, the amount is only reserved until midnight, only after that, the cost will be deducted from your account. In these cases, you will not see a refund, but the reservation of the amount will have been canceled. In cases where the amount has been deducted, the money will be deposited on the same card that you paid with. It can take 2-5 business days before they are in the account.

     

     

Doctor's note

  • Can KRY write doctor's notes and medical certificates?

    Doctors at KRY can write medical certificates on condition that no need for physical examination is required for the certificate. It is up to each doctor to make an individual assessment of you as a patient.

    Doctors at KRY do not write sick notes for more than 14 days and are not able to issue these back in time (retroactively) and only from the same day you contact us. This generally applies to all healthcare providers, that you must have a contact or attempt to contact in order to issue a sick note.

  • Where do I get my sick note after the doctor's meeting?

    The sick note will be sent to your inbox in the KRY app.

    To get the certificate in the KRY app, open the app and click Inbox tab at the bottom. Open the message with the sick note and click on the PDF icon. You will now see the sick note on the screen in your phone or tablet. Click on the sick note again. You will now get an icon in the lower left corner (a square with an arrow in). Click on it and you will get different options. Choose between Print or E-mail, to send the sick note to your e-mail and print from a computer.

     

  • Can KRY write first day certificates?

    Our doctors can write medical certificates assuming that no physical examination is required for the certificate. It is up to each individual doctor to make an individual assessment of you as a patient.

    Generally speaking, you may be on sick-leave without a medical certificate for 7 calendar days. An employer may however, for special reasons, require a so-called first day certificate earlier than this (according to Law 1991: 1047 on sick pay, § 10 a). Special reasons may include e.g. repeated short periods of illness or justified reason to suspect fraud.

    In order for an employer to request a first day certificate from their employee, there must be a written request. This written request for first day certificate must not exceed one year.The doctor may want to take part in this request from the employer, therefore it is advisable to have it available during the doctor´s meeting.

     

     

  • Can KRY write medical certificates for absence of travels or competition?

    It is up to the person who requests and is the recipient of the certificate (e.g. insurance company or travel company) to claim how they consider the certificate should be designed. Therefore, there are many different guidelines for the design of the certificate, depending on which company that is requesting the certificate.


    Our doctors can write medical certificates for absence of travels or contest, assuming no physical examination is required for the certificate. It is up to each individual doctor to make an individual assessment of you as a patient.

Referrals

  • Can I receive a referral?

    Yes. If your physician deems that you are in need of further care you will be referred to the relevant specialist.

    However, we can not write a referral to start an medical investigation requiring further regular follow-up, i.e. such as x-rays. In these cases, we refer to the regular healthcare center.

     

  • How is my referral sent?

    KRY is responsible for sending your referral to the referral recipient. You will then be called for assessment from the recipient.

     

Journaling

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How to book, rebook and cancel appointment

Book a meeting

  • How do I book an appointment with a doctor at KRY?
    1. Download the KRY app on your mobile device from either App Store, which requires iOS (v.9.0 or later) or Google Play, which requires iOS Android (v.4.4 or later).
    2. Click Sign in and identify yourself with your mobile BankID or BankID.
    3. If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of agreement
    4. Choose to see a doctor and select schedule an appointment.
    5. Select if you want to book an appointment for Myself or My child
    6. Select your symtom from the list.
    7. Fill out the symptom form. You also have the option to attach pictures.
    8. Select either Drop-in or Select a time.
    9. Choose your preferred payment method, or choose to use your free card, by entering your free card number. 
    10. Confirm your meeting.


    Your meeting is now booked! The doctor will call you through the KRY app when it's your time, so be sure to stay logged in before the meeting.

    Keep in mind that you can only use your own mobile BankID or BankID in order to use the app for yourself or your child who doesn't have a BankID. It is not possible to book a meeting for someone else since KRY requires that every patient can identify themselves through BankID. 

  • How do I book an appointment for my child?

    To book an appointment for your child between the age of 0-17 years, log in to the KRY app by signing up with your own BankID and then choose if you want to Meet a doctor now or Schedule an appointment. Thereafter you choose for whom you want to book the time and select My Child under 16 years of age.

    Children must be present during the appointment, just like any other appointment at a physical healthcare center.

    Children who are 16 years old can legitimize themselves with BankID at KRY.

  • Book a revisit to the same doctor.

    Via KRY you can book a revisit to the doctor you met before.

    To do this, you need to login to the KRY app and click My previous meetings under the More- tab. There you can choose to book a visit to the doctor you previously met.

    The price for a revisitation is the same as for a first visit. However, if you have a high-cost protection card the revisit meeting will be free of charge. When confirming the meeting, there is an option for you to click “Pay with Free Card”. You will then be asked to enter your "high-cost protection card number.”

  • Time zones

    When you are not in the same time zone as Sweden and you make an appointment with a doctor, we display the appointment times in the current time zone you are in.

Reschedule, cancel a meeting and waiting time

  • How long is the waiting time at KRY?
    The waiting time for a drop-in meeting at KRY may vary, but it usually does not exceed 15 minutes. There are usually longer waiting times in the morning and in the afternoon, and somewhat shorter waiting time in the middle of the day.
     
  • How do I cancel or reschedule my meeting?

    You can reschedule or cancel your appointment no later than 15 minutes before the scheduled start time. To do so, select the More tab in the bottom right of the app. Then choose My Upcoming Meetings where you will be able to reschedule or cancel the appointment.

    If you cancel your visit, you will receive an automatic refund of your patient fee. If you have chosen to pay by card, the refund will be received within 3-5 working days. If you have chosen to pay by Klarna invoice, this will be canceled.

    If questions arise regarding an appointment you have booked with KRY, please contact KRY support by telephone.

    KRY Support is open on weekdays between 9am and 5pm.
    Phone number: 08-22 77 07

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Symptoms

Sleeping disorders

  • Sleeping disorder

    Sleep disorders are one of the most common problems we help out with. The doctor's visit is via video call and you usually meet a doctor within a few minutes. Download our app KRY from App Store or Google Play for diagnosis and treatment today.

Depression, anxiety, psychologist

  • Can KRY help with depression and anxiety?

    With KRY, you can have video calls with legitimate doctors.
    You can get help with counseling and, if necessary, get a referral to another healthcare provider. We can also prescribe a prescriptions on, for example, antidepressant medicine.

    Since it is important to do follow ups with antidepressant medicine, our doctors are restrictive of prescribing this kind of medicine.

    KRY does not prescribe medication classed as narcotic or addictive.

     

  • Can I get help to meet a psychologist via KRY?

    Psychologist:

    Our doctors can write a referral to a psychologist via a video meeting, just like a doctor at a traditional health center. It is up to each individual doctor's assessment of the patient what is appropriate in your case.

Throat, allergy and asthma

  • Can KRY prescribe for sore throat, cough or tonsillitis?

    Our doctors can not prescibe antibiotics or other medicines that require samples to diagnose, except in the Stockholm area.

    Tonsillitis, is a disease where it is usually necessary to take a sample from the throat to prescribe antibiotics. We currently have the opportunity to offer sampling in the Stockholm area. We are working to offer this service throughout Sweden as soon as possible.

    KRY can offer laboratory tests in the following counties: Stockholm, Uppsala, Södermanland, Örebro and Västra Götaland.

    The guidelines that we follow about tonsillitis are developed by the Swedish Medicines Agency, in collaboration with the RAF (Reference Group for Antibiotics) and STRAMA (Strategy Group for Rational Antibiotics Use and Reduced Antibiotics Resistance).

  • Can KRY help with allergy?

    In a video meeting with one of our doctors we can help you with most forms of allergy. We can find the right treatment and prescribe appropriate medication when needed.

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    The prerequisites for renewing a prescription are that the current medicine is included in the list of your prescription recipes during the past 15 months. We can not renew medicines for acute treatment (such as antibiotics) as this requires the assessment of a doctor before each treatment. When renewing prescriptions for medicines that require regular monitoring (eg blood pressure medicine), we can only renew for a maximum of 3 months of consumption.

    Read more about high cost protection card here.

  • Can KRY help with asthma?

    If you have previously known mild asthma, you can apply for care at KRY. Through a video meeting with one of our doctors, we can help you find the factors that trigger your asthma. With this knowledge, we can then find and print the best medicines to treat your asthma.

    You can also get answers to general questions about asthma and allergy.

Skin

  • Can KRY help with psoriasis?

    It is advisable to contact KRY regarding your psoriasis if:

    • You have stopped the medication you have previously prescribed for your psoriasis
    • You find that your medicine, previously given by your doctor, do not help
    • Psoriasis prevents you in your everyday life


    Difficult skin psoriasis and joint psoriasis should be investigated physically.

  • Can KRY help out with face rash?

    Because there are many different causes of face rash, it is important to determine what kind of rash you have. Through KRY, you can have doctor visits via video calls and get help with diagnosis and treatment for your results. We can also, if it is deemed necessary, print a prescription or give a referral to another healthcare provider.

  • Can KRY help with chickenpox?

    Children with chickenpox are usually not treated. The disease usually heals by itself within 10 days of the first symptom. However, the means that make the clause can be printed, such as Tavegyl. For adults and adolescents, treatment is recommended, but it must be inserted early in the course of the disease.

  • Can KRY help out with eczema?

    Via a video meeting with one of our doctors at KRY, we can help you chart what triggered your eczema. We can provide information on different treatment options and advise on how to effectively avoid being affected again. If non-prescription medicines have not been effective in your treatment, we are able to print other medicines that can produce better results.

  • Can KRY help out with acne problems?

    It is good to seek care at KRY if you have problems with acne.

    Contact with KRY regarding your acne is appropriate if:

    • You have stopped the medication you have previously prescribed for your acne
    • You find that medicines you have previously printed do not help
    • Acne prevents you in your everyday life
    • Severe acne and infected rash should be physically investigated.

    Before your meeting starts, you have the opportunity to fill in a symptom form. To this form you can attach pictures to your acne. Assuming you take a good picture, there are good chances that you get help through KRY. Doctors at KRY can also write a referral to a specialist given that they consider that the referral is medically motivated. It is up to each individual doctor's assessment of the patient what is appropriate in your case.

  • Can KRY help with borrelia and tick bites?

    f you discover a small, dark spider-like insect that sticks to the skin, it is probably a tick. Ticks should be removed as quickly as possible because a few of the ticks can carry infections.

    For example, ticks can carry Borrelia, which is an infectious disease. Borrelia infections are caused by bacteria and occur mainly between May and December.

    The classic skin reaction at Borrelia occurs approximately 1-4 weeks after the bite. Usually, the impact measures more than 5 cm in diameter and slowly increases in size. In the immediate vicinity of the bite, a so-called "betting reaction" may occur that is not to be confused with Borrelia. This usually heals within 1 week.


    Welcome to book a meeting with a doctor for advice and possible treatment for borrelia infection.
    Before your meeting starts, you have the opportunity to fill in a symptom form. To this form you can attach pictures. Assuming that you take a good picture of what you wish to judge, there are good chances that you will get help via krys.

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Nausea and vomiting?

  • Can KRY help with nausea and vomiting?

    Nausea and vomiting may be due to several causes, but are not diseases themselves, but reactions to other things. Nausea is the body's way of telling you something is not right while vomiting is the body's defense mechanism for getting rid of toxins. Nausea and vomiting may include, inter alia:

    • Food poisoning
    • Gastric ulcer
    • Motion sickness
    • Medication
    • Reactions to different smells or flavors
    • Infections
    • Emotional stress
    • Alcohol
    • Pregnancy

     

    KRY can offer a video meeting with a doctor who can help you find the cause of your nausea and vomiting. Contact with KRY.se is appropriate if: 

    • You have had vomiting for more than 12 hours
    • You have had nausea for more than 12 hours
    • You show signs of fluid shortage
    • You may feel bad for a longer period of time and you may be pregnant

     

    Long-term symptoms may be due to a more serious disease and should be investigated physically. You should immediately seek medical attention if you have: 

    • Got a blow to the head
    • Set neck and heavy headache
    • Blood in your vomit
    • Strong stomach ache
    • High fever (39.5 °)
    • Diarrhea
    • High heart rate and breathing difficulties

Contraceptive, urinary tract infection, erectile dysfunction and sexually transmitted diseases

  • Can KRY help with erection problems?

    Most men suffer from erection problems sometimes in their life. Not getting erection occasional is normal and affects most men of all age groups.

    Erection problems are often very psychological. In some cases, erectile dysfunction is a symptom of other disease such as cardiovascular disease. 

    A video meeting with a doctor at KRY is appropriate if you wish to:

    • Get help finding the cause of erection problems
    • Get help in finding the right treatment and get medicine if needed
    • Get a referral to a psychologist as this is considered the best treatment
    • Get information and advice

    Welcome to book a doctor's meeting with one of our doctors at KRY for advice and possible treatment in case of erectile dysfunction.

  • Can I get help with urinary infections via KRY?

    If you are a woman and suspect that you have a urinary tract infection, we can help you with treatment in KRY, in cases where the doctor considers it to be an uncomplicated urinary tract infection (eg non-pregnant and non-frequent recurring discomfort). Our physicians can diagnose and print appropriate treatment through video calls. This then an uncomplicated urinary tract infection in women usually does not require sampling for diagnosis.

    Children and men with symptoms of urinary infection must be examined with sampling and sometimes additional investigations to determine the cause of the infection. Therefore, at KRY, we can not help but refer to the healthcare center for this.
    KRY complies with guidelines developed by the Swedish Medicines Agency, in collaboration with the RAF (Reference Group for Antibiotics) and STRAMA (Strategy Group for Rational Antibiotics Use and Reduced Antibody Resistance).

  • Can KRY prescribe birth control pills and contraceptives?

    Provided you have had this treatment before and that it worked well a doctor at KRY can do a prescription renewal for contraception. However, note that approximately every year, contact with physical care for the control of blood pressure is recommended.

    Therefore, if you make a prescription renewal through our Order Prescriptin Renewal (read more above) we can do a renewal only for a maximum of 3 months of consumption.

    In the KRY app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. The fee for prescription renewal is the same as for a doctor's visit, i.e. 250 SEK for adults. For children and adolescents under the age of 20 and for those over 85 years old, it is free of charge. High cost protection card is applicable.

    Read more about high cost protection card here.

     

  • Can KRY prescribe medicine for herpes?

    Herpes around the mouth is caused by a virus, which is very common. Herpes can cause sore on the lips. You can also have the virus in your body without getting any mouth ulcers. Herpes usually passes by itself within a week and usually requires no treatment. There are prescription antiviral creams and patches that you can use on the mouth ulcer. If you have severe herpes disease or are susceptible to infection, you may have antiviral medicines on prescription.

Backache

  • Can KRY help for back pain?

    Yes. At Kry you can, through video interviews with our doctors, come deeper into what causes your back pain. You can then get advice on how to handle the problems and also get a referral if necessary.


    Back pain is a common inconvenience experienced by many people during periods. Fortunately, pain is rarely due to a more serious disease. However, suffering should not adversely affect your life and should be taken care of.

    Symptoms:
    You may experience that you get very tired in your body and can not really hold the upper part of the body. You may also feel a sharp back pain and have difficulty stretching yourself completely. The pain in the back can also radiate against, among other things, the loins and out in both legs.

    Causes:
    One of the most common causes of pain in the back is that you make a fast and erroneous movement. You may also be stressing too much. An incorrect movement may occur, for example, in sports where you turn more than you should. Too much strain on the back may result from lifting heavy things with the back, instead of using the legs, also called backrests. Weakness in the back can also be caused by a sluggish body position and that some muscles do not get the right training.

    Treatment:
    The best thing to do if you are in pain is to touch you carefully. Take slow walks in comfortable shoes and stretch your back muscles properly, avoid sitting down and stay upright. Rest does not make your back better, try to keep on your feet, your muscles need to be activated. Should the pain be overwhelming, painkillers can help in the worst moments. A physiotherapist, naprapath or chiropractor can advise you on which treatment method is best for your type of pain.

    When should I apply for care?

    Seek care if the backache does not pass within 1-2 weeks.
    If you have back pain and also show other symptoms in combination with the pain you should seek medical attention immediately.
    Do not hesitate to contact a doctor immediately if the pain occurs while you have any of the following symptoms as this may indicate something more serious. A back-related accident or a case should also be followed up with medical visits. 

    • Fever
    • Stomach pain
    • If you do not feel when you become kissed
    • Numbness of the legs or abdomen
    • Treated for cancer

Eyes and ears

  • Can KRY help with eye inflammation or eye problems?

    Ocular inflammation usually passes by itself after a few days as long as you keep your eyes clean and careful with hand hygiene and changing towels often. It is uncommon with complications. However, in some cases the inflammation may not turn off. The eye can continue to last longer than one week, you may need to treat antibiotics.

    Download KRY on your smartphone for advice and possible treatment for eye inflammation.

  • Can KRY help with ear infections or ear problems?

    With KRY you can get help with pains and symptoms that are possible to diagnose without a physical examination, where you as a patient can meet a doctor through video calls on your smartphone or tablet.

    Since ear infections and ear problems usually require a physical examination, we refer to a health center in these cases.

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Information security

Information security

  • Is it secure?

    All information at KRY is heavily encrypted. Your identity is verified using BankID and your doctor's identity is verified using the SITHS-card.

  • How is my information stored?

    All information concerning appointments and medical records is subject to strict confidentiality in accordance with national legal frameworks. Video meetings are not recorded and therefore not documented in any way aside from your updated medical chart as in an ordinary visit to a doctor.

  • Who is able to see my symptom description?

    Only treating healthcare providers have access to your symptom description. Before the meeting, your healthcare provider will review the symptom description you provided in connection with your booking to prepare your meeting.

     

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Technical questions

Technical questions

  • How do I unsubscribe from KRY?

    If you no longer want to receive e-mails from KRY to your email adress, click on the link at the bottom of the email where it says Unsubscribe from this mailing.

    If you wish to be unsubscribed as a user of the KRY app, please contact support:

    Phone: 08-22 77 07

    KRY Support is open weekdays at 9-17, closed on holidays.

     

  • What technical support do I need to use KRY?

    KRY's app is available on iOS (v.9.0 or later) and Android (v.5.0 or later).

    You also need a Swedish personal number, BankID / Mobile BankID to log in and good internet connection.

     

  • The KRY app does not work, what do I do?

    If you can't seem to log in to your KRY app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

    1. Verify that your operating system on your phone / tablet is supported by KRY's app (iOS (v.9.0 or later) or Android (v.5.0 or later).

    2. Make sure you have a strong internet connection. Also, if you don't use wifi, make sure you allow the KRY app to use mobile data.

    3. You can also try to update the KRY app in via App Store or Google Play, and restart the app.

    If the problems remains, please contact KRY Support for further assistance. KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your message within 24 hours on weekdays.
    CONTACT US 

    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07

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