How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How can I get the app to work?

Here are a few things to try to get our app to work.

Check your internet connection

Make sure you have a strong internet connection and allow the app to use mobile data if you do not have wifi. 

Check the software on your device

The app works best on the following software:

  • Android (v.8.0 or later)
  • iOS (v.15 or later)

Search your device for “Software information” (Android) or “About” (iOS) to check what software version you have. 

Update the app

Delete and reinstall the app. This will give you the latest version of the app. 

Allow the app to access your device’s microphone and camera

You can change the settings on your device to give the app access to your microphone and camera.
For Android devices
1. Go to Settings.

  1. Go to Apps and search for “Kry”.
    3. Go to Permissions and allow microphone and camera access.  

For iOS devices
1. Search your device for the microphone and camera settings and make sure the app has access to both.