Technical questions

  • How do I unsubscribe from KRY?

    If you no longer want to receive emails from KRY to your email address, click on the link at the bottom of the email where it says unsubscribe.

    If you wish to be unsubscribed as a user of the KRY app, please contact support:

    Phone: 08-22 77 07

    KRY Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays.

     

  • What technical support do I need to use KRY?

    KRY's app is available on iOS (v.9.0 or later) and Android (v.5.0 or later).

    You also need a Swedish personal identity number, BankID / Mobile BankID to log in and good internet connection.

     

  • The KRY app does not work, what do I do?

    If you can't seem to log in to your KRY app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

    1. Verify that your operating system on your phone / tablet is supported by KRY's app, iOS (v.9.0 or later) or Android (v.5.0 or later).

    2. Make sure you have a strong internet connection. Also, if you don't use wifi, make sure you allow the KRY app to use mobile data.

    3. You can also try to update the KRY app in via App Store or Google Play, and restart the app.

    If the problems remains, please contact KRY Support for further assistance. KRY Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays. We try to respond to your message within 24 hours on weekdays.
    CONTACT US 

    If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.
    Phone number: 08-22 77 07