Technical questions

  • What technical support do I need to use Kry?

    Kry's app is available on iOS (v.15.0 or later) and Android (v.8.0 or later).

    You also need a Swedish personal identity number, Mobile BankID to log in and good internet connection.


  • How can I get the app to work?

    Here are a few things to try to get our app to work.

    Check your internet connection

    Make sure you have a strong internet connection and allow the app to use mobile data if you do not have wifi. 

    Check the software on your device

    The app works best on the following software:

    • Android (v.8.0 or later)
    • iOS (v.15 or later)

    Search your device for “Software information” (Android) or “About” (iOS) to check what software version you have. 

    Update the app

    Delete and reinstall the app. This will give you the latest version of the app. 

    Allow the app to access your device’s microphone and camera

    You can change the settings on your device to give the app access to your microphone and camera.
    For Android devices
    1. Go to Settings.

    1. Go to Apps and search for “Kry”.
      3. Go to Permissions and allow microphone and camera access.  

    For iOS devices
    1. Search your device for the microphone and camera settings and make sure the app has access to both.


  • How do I unsubscribe from Kry?

    If you no longer want to receive emails from Kry to your email address, click on the link at the bottom of the email where it says unsubscribe.

    If you wish to be unsubscribed as a user of the Kry app log into your Kry app and click on the gearPrivacy settings, choose Delete my account and user data and then click Request account deletion.

    If you have an urgent request or need help please contact us by phone.

    Phone: 08-22 77 07