How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

Can I get a prescription renewal via Kry?

 

Yes. If you are a member with Kry (listed at one of our health centers), you can quickly and easily renew prescriptions directly in the app – around the clock, every day of the year.

If you are not a member, you can still get medication prescribed when needed, but in that case you must book a video consultation with a doctor and search by your symptom. It is not possible to request this through prescription renewal.

For us to be able to renew your prescription, the following is required:

  • The medication must be included in your national medication register, and you must have collected it within the past 15 months.

  • You give Kry permission to verify your medications in the National Medication List (easily approved in the app).

  • A doctor makes an individual assessment of whether you still need the medication, and determines the correct dose and amount.

Certain medications cannot be renewed digitally, for example controlled substances. These can, however, be renewed after a physical examination at one of our health centers.

Once your prescription renewal is approved, you will usually receive a notification in the app, and the prescription is often ready to be collected at any pharmacy within an hour.

You can check in advance at https://www.apoteket.se/mina-recept to ensure the prescription is available before picking it up.