Prescription

Meeting:

As during any medical visit your doctor will evaluate your condition and assess what the best treatment for you is. If your doctor considers that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. Kry's partner MEDS Pharmacy also offers home delivery service for your prescriptions.

Prescription Renewal:

In the Kry app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call. 

The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.

Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at Kry and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption. 

Yes, you can collect your prescription at any pharmacy in Sweden.

It is also possible to order your medicine through our partnership with MEDS Pharmacy directly in the Kry app.

We’ll send a message to your Kry inbox when your prescription is ready. This is usually within 1 hour after your appointment.

You can check if your prescription is ready in the app.

1. Go to the Your health tab in our app.
2. Next go to Prescriptions.
3. Your prescription will be here if it’s ready.
   
   

Please call support on 08-22 77 07 if you do not have your prescription. Our support is open Monday to Friday, from 9:00 to 17:00.

Yes. If you are a member with Kry (listed at one of our health centers), you can quickly and easily renew prescriptions directly in the app – around the clock, every day of the year.

If you are not a member, you can still get medication prescribed when needed, but in that case you must book a video consultation with a doctor and search by your symptom. It is not possible to request this through prescription renewal.

For us to be able to renew your prescription, the following is required:

• The medication must be included in your national medication register, and you must have collected it within the past 15 months.

• You give Kry permission to verify your medications in the National Medication List (easily approved in the app).

• A doctor makes an individual assessment of whether you still need the medication, and determines the correct dose and amount.

Certain medications cannot be renewed digitally, for example controlled substances. These can, however, be renewed after a physical examination at one of our health centers.

Once your prescription renewal is approved, you will usually receive a notification in the app, and the prescription is often ready to be collected at any pharmacy within an hour.

You can check in advance at https://www.apoteket.se/mina-recept to ensure the prescription is available before picking it up.