Can I receive a prescription for medication?
As during any medical visit your doctor will evaluate your condition and assess what the best treatment for you is. If your doctor considers that you are in need of medication you will be given an e-prescription that can be collected at any pharmacy in Sweden. Kry's partner MEDS Pharmacy also offers home delivery service for your prescriptions.
In the Kry app under the Home tab, you will find our "Order Prescription Renewal" service. There you can ask for a prescription renewal without making a video call.
The condition for renewing a prescription is that the current medicine is included on the list of your prescriptions retrieved for the past 15 months. It’s important to be aware of that your rights for prescription renewal always is determined on individual basis, after assessment by the attending doctor. The doctor also assesses the amount of medicin that can be prescribed and if multiple withdrawal of the medicin is possible.
Medicines for acute treatment, such as antibiotics, require a video meeting with one of our doctors at Kry and cannot be renewed by the "Prescription Renewal" feature in our app. Many medicines also require regular follow-up, hence we can only renew prescriptions for a shorter period of consumption.
Can I get my prescription at any pharmacy?
Yes, you can collect your prescription at any pharmacy in Sweden.
It is also possible to order your medicine through our partnership with MEDS Pharmacy directly in the Kry app.
How will I know when my prescription is ready?
We’ll send a message to your Kry inbox when your prescription is ready. This is usually within 1 hour after your appointment.
You can check if your prescription is ready in the app.
- Go to the Your health tab in our app.
- Next go to Prescriptions.
- Your prescription will be here if it’s ready.
Please call support on 08-22 77 07 if you do not have your prescription. Our support is open Monday to Friday, from 9:00 to 17:00.
Can I get a prescription renewal via Kry?
Yes. In the Kry app, there is a ‘Renew a prescription’ option where you can make a request to renew a prescription. For some medications you will need to talk to a doctor by video call before making a renewal request. You can not request a renewal for medication that was prescribed to you longer than 15 months ago.
The prescribing doctor will determine your right to a prescription renewal on an individual basis. The doctor will assess how much of the medication they can prescribe, and if multiple withdrawals of the medication are possible.
If you live in the Stockholm region, you need to register with Kry to request a prescription renewal. When we can see you in person at a Kry healthcare clinic, we can sometimes renew medication classed as a narcotic. We can not do this through the app.