How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How will I know when my prescription is ready?

We’ll send a message to your Kry inbox when your prescription is ready. This is usually within 1 hour after your appointment.


You can check if your prescription is ready in the app.

  1. Go to the Your health tab in our app.
  2. Next go to Prescriptions.
  3. Your prescription will be here if it’s ready.

Please call support on 08-22 77 07 if you do not have your prescription. Our support is open Monday to Friday, from 9:00 to 17:00.