How can we help you?
You are welcome to contact us if:
- You have questions about your medical appointment, medical certificates or prescriptions.
- Something in the app isn’t working as it should.
- You would like to share feedback about your experience with us.
- You have questions about payments, exemption cards or invoices.
- You are unsure how something works.
Get personal assistance via the app
In the app, you can receive personal assistance with various types of enquiries, such as questions about invoices, prescriptions and medical certificates. We handle enquiries and respond on weekdays, excluding public holidays, between 8:00 AM and 5:00 PM. Contact support through the app.
Contact us by phone
Our support team is available by phone on weekdays, excluding public holidays, between 9:00 AM and 5:00 PM.
Phone number: 08–22 77 07
Contact us by email
You can email us at support@kry.se for general enquiries. For confidentiality reasons we cannot handle personal matters via email as we are unable to verify your identity securely. If your enquiry concerns your personal circumstances, please contact us via the app or by phone.