How does Kry work?
We want to offer all patients equal access to high-quality care - regardless of who you are, where you live or what time of day it is. Our licensed doctors, psychologists and nurses can help you in the app 24/7 and at our clinics around the country.
How do I log in and out of the Kry app?
- Download the Kry app to your mobile device from either App Store or Google Play.
- Click Sign in with BankID and confirm your identity with your Mobile BankID.
- You'll need to create an account the first time you use the app. You can do this by entering your phone number and email address and accepting the Terms of Service.
Keep in mind that you can only use your own Mobile BankID to use the app for yourself, or your child if they do not have Mobile BankID. It is not possible to get care for someone else because we need patients to identify themselves with their own Mobile BankID.
- Click on the gear icon in the upper left corner of the Kry app.
- Select Sign out at the bottom of the menu.
What does it mean to register at a clinic?
You can choose to register at a clinic, sometimes referred to as “att lista sig” in Swedish. This means you have a main healthcare centre that handles all your primary healthcare needs. It's free to register and you do not have to be registered anywhere.
You always have the right to seek care at any healthcare clinic in Sweden even if you're registered at a specific clinic. You should always seek care first at your registered clinic.
You can only be registered at one clinic. If you decide to register with Kry, you will automatically be deregistered from the clinic where you're registered. If you're currently in a queue to register at another clinic, you will lose your place in that queue.
You can change your clinic at any time. However, if a clinic has a full list, it will not register more patients. This means that you may have to join a queue if you want to change back to your old clinic.
Who are the doctors, psychologists and nurses that work at Kry?
Our team of licensed doctors, nurses and psychologists all have Swedish credentials and experience of working in physical primary care. Our doctors have at least 6 months of experience in physical primary care.
Many of our doctors are also specialists in paediatrics (children's health), emergency medicine, and otolaryngology (ear, nose and throat). All our medical staff follow the rules and standards of the health authorities.
What are your opening hours?
You can get help in the app 24 hours a day, 7 days a week.
How is Kry different from the health advice and information service 1177?
At Kry, we offer an alternative to a physical doctor's appointment with our video call and chat services. We can also book you an appointment at one of our clinics if you have symptoms that need a physical examination.
The health advice and information service 1177 is staffed by nurses who can provide healthcare guidance but cannot prescribe further treatment.
When will I receive my invoice?
You’ll receive a digital invoice from our partner Billogram, up to 7 days after your appointment. The invoice will be sent to your email address and your Kry inbox.
We'll send you an SMS with a link to your invoice if you do not open the email within 7 days. If we cannot reach you by email or SMS, we'll post your invoice to your registered address.
Why did I receive an invoice from Billogram?
We use Billogram to create and send invoices for our healthcare services.
How can I pay my Billogram invoice?
You can pay your Billogram invoice by:
- direct bank transfer
- an OCR number, like a regular paper invoice.
I’ve paid too much on an invoice. What happens now?
Sometimes, an incorrect amount may be paid.
This can happen:
- when you reach your free card (frikort) limit
- when an invoice has been paid for 2 times by mistake
If this happens, please contact our support team. They will ask you for your bank account details and send you a manual refund of the amount you are owed.
What should I do if my invoice is wrong?
We're sorry there's an error on your invoice. Please call our support team on 08-22 77 07 so we can adjust the amount or issue a refund. Our support is open Monday to Friday, from 9:00 to 17:00.
Have I paid my Billogram invoice?
You can always click on the link to the invoice in your Kry Inbox to see the payment status on your invoice.
Is Kry digital service a suitable healthcare provider for all medical problems?
No, our digital service is not always a suitable healthcare provider if:
- You have a symptom / disorder that requires physical examination, some type of sampling or x-ray
- You are in need of drug-based medicine. These are not prescribed via Kry.
- You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
- You want to start treatment that requires long-term and regular medical contact
- You are in need of a sick leave that may last for a long time. Kry cannot issue sick leaves longer than 14 days. The 14 days count from the first sick day, i.e. you have already been home for a week, Kry can maximally help you with 7 days sick leave.
For cases above we recommend you to book a time and visit a physical Healthcare clinic.
In case of emergency, call 112 and visit an emergency room.
We have Healthcare clinics in several places in Sweden. For more information about our Healthcare clinics, follow this link.
Can I use Kry abroad or in different Swedish locations?
Yes. As long as you have a BankID, a smartphone or tablet with good internet connection, a functioning camera, microphone and speaker, you can consult your doctor in Sweden via Kry from anywhere in the world.
Can I book a meeting on behalf of my child?
Yes. To book an appointment for your child, log in to the Kry-app by signing up with your own BankID. Select either drop-in or select a time that suits you. You will now get the question "for whom you want to book the time", choose "My Child".
Children who are 16 years old can identify themselves with BankID at Kry.
Children must be present during the appointment, just like any other appointment at a physical healthcare clinics.
Contact information for Kry Support
Questions about or seeking medical advice
Unfortunately, Kry support can not provide general information about health, diseases or give medical advice.
For medical questions and advice we recommend you to download the Kry app and book a meeting.
See the full list of symptoms that Kry can help you with here.
Who should I contact for possbile complaints?
If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. Turn to us directly at Kry, by calling to Kry Support, so that we can help you in the best possible way.Kry Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays.
The care at Kry is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.