1. Kry
  2. About Kry
  3. Kry Support

Kry Support

  • Contact information for Kry Support

    How can we help you?

    You are welcome to contact us if:

    • You have questions about your medical appointment, medical certificates or prescriptions.
    • Something in the app isn’t working as it should.
    • You would like to share feedback about your experience with us.
    • You have questions about payments, exemption cards or invoices.
    • You are unsure how something works.


    Get personal assistance via the app
    In the app, you can receive personal assistance with various types of enquiries, such as questions about invoices, prescriptions and medical certificates. We handle enquiries and respond on weekdays, excluding public holidays, between 8:00 AM and 5:00 PM. Contact support through the app.
     

    Contact us by phone
    Our support team is available by phone on weekdays, excluding public holidays, between 9:00 AM and 5:00 PM.

    Phone number: 08–22 77 07
     

    Contact us by email
    You can email us at support@kry.se for general enquiries. For confidentiality reasons we cannot handle personal matters via email as we are unable to verify your identity securely. If your enquiry concerns your personal circumstances, please contact us via the app or by phone.

  • Questions about or seeking medical advice

    Unfortunately, Kry support can not provide general information about health, diseases or give medical advice.

    For medical questions and advice we recommend you to download the Kry app and book a meeting.

    See the full list of symptoms that Kry can help you with here.

  • Who should I contact for possbile complaints?

    If you are not satisfied with the care you received or are dissatisfied with the response, we would like you to share your views. Turn to us directly at Kry, by calling to Kry Support, so that we can help you in the best possible way.

    Kry Support is open from 9:00 a.m. to 5:00 p.m. on weekdays, closed on holidays. 
    Phone number: 08-22 77 07

    The care at Kry is governed by the same regulations as all healthcare providers in Sweden. As a result, you can also, as usual, contact the Swedish Patient Advisory Board or Patient Ombudsman in your home country, IVO (Inspection for Care and Care) and other supervisory bodies for any complaints.