How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How do I book an appointment for my child?

To book a healthcare appointment for your child, who is between 0 and 17 years old, log in to the Kry app using your own Mobile BankID.

From the home screen, select the type of healthcare appointment you would like to book. You will then be asked, “Who needs care?” If your child does not appear, select “Add child”.

To book a healthcare appointment for a child, you must be the child’s legal guardian.

The child the appointment is booked for must be present during the consultation, just as they would be during an in-person visit at a healthcare centre.

Children aged 16 and over can download the Kry app themselves and book a digital healthcare appointment. They will need to verify their identity using their own Mobile BankID.