How to book, rebook and cancel appointment

Book an appointment at our openclinic in the app

If you need a physical examination quickly, you can book an appointment at our openclinic in the Kry app. We offer same day walk-in appointments at all our healthcare centres throughout Sweden.

New appointment slots are released on weekdays at 7:00 a.m.

Call the healthcare centre to book an appointment

If you do not want to visit our openclinic, you can call the healthcare centre to book a regular doctor’s appointment. You should also call if you have an ongoing treatment or assessment that requires you to see a specific healthcare professional, for example:

• Annual check-ups
• Sick leave-related matters
• Follow-up appointments
• Prescription renewals for addictive or controlled medications

You can find the phone number for the respective Kry healthcare center here.

Log in to the app using BankID and select “Start booking”. Tell us what you need healthcare for, then choose a time that suits you and confirm your booking. .

Keep in mind that you can only use your own mobile BankID or BankID in order to use the app for yourself or your child who doesn't have a BankID. It is not possible to book a meeting for someone else since Kry requires that every patient can identify themselves through BankID. 

To book a healthcare appointment for your child, who is between 0 and 17 years old, log in to the Kry app using your own Mobile BankID.

From the home screen, select the type of healthcare appointment you would like to book. You will then be asked, “Who needs care?” If your child does not appear, select “Add child”.

To book a healthcare appointment for a child, you must be the child’s legal guardian.

The child the appointment is booked for must be present during the consultation, just as they would be during an in-person visit at a healthcare centre.

Children aged 16 and over can download the Kry app themselves and book a digital healthcare appointment. They will need to verify their identity using their own Mobile BankID.

In the Kry app, you can easily book a follow-up appointment with the doctor, nurse, physiotherapist or psychologist you previously met.

To book a follow-up appointment:

1. Open the Kry app and go to “Your health”.
2. Select “Events”.
3. Click on your previous healthcare appointment.
4. Select “Book a follow-up appointment”.

If you have any trouble booking a follow-up appointment in the app, you are welcome to contact Kry Support on 08-22 77 07, and we will be happy to assist you.

When you are not in the same time zone as Sweden and you make an appointment with Kry, we display the appointment times in the current time zone you are in.

You cancel and reschedule appointments in the app through the home view under the Your Health tab and then select Events.

Appointments that are booked at a health center can´t be rescheduled in the app, you are referred to call the relevant health center to reschedule your appointment. Contact details for your health center can be found here.

Kry Support can only be helpful with digital bookings, call us on 08-22 77 07 if you have questions about your booked digital care appointment.

Fees for missed visit:
If you have booked a healthcare appointment with a doctor, nurse, psychologist or physiotherapist more than 24 hours before the appointment - you can cancel the appointment no later than 24 hours before the start of the healthcare appointment. If you cancel later than 24 hours, or do not attend your booked visit, a no-show fee may apply.

Digital healthcare visits booked with less than 24 hours notice can be canceled or rescheduled 15 minutes before the appointment starts if you are going to see a nurse or a doctor.
You can cancel or reschedule video meetings with a psychologist or a physiotherapist no later than 3 hours before the meeting is due to start.

The waiting time for digital drop-in appointments with Kry can vary, but is usually no more than 30 minutes. Waiting times are often longer in the morning and afternoon, and slightly shorter around midday.

The waiting time for prescription renewals is usually around 2 hours.

The waiting time at Kry’s healthcare centres can vary depending on which healthcare centre you visit and how many patients are seeking care. If you need a physical examination on the same day, you can book an appointment at Kry’s openc clinic through the Kry app. We offer walk-in appointments at all our healthcare centres in Sweden, and new appointment slots are released every weekday at 7:00 a.m.

If there are no available appointments at the healthcare centre where you are registered, you can also book an appointment at another Kry healthcare centre.