How can we help you?

Here you will find the answer to the most frequently asked questions that come in to Krys support

How do I log in and out of the Kry app?

How to log in

  1. Download the Kry app to your mobile device from the App Store or Google Play.
  2. Click Sign in with BankID and confirm your identity with your Mobile BankID.
  3. You'll need to create an account the first time you use the app. You can do this by entering your phone number and email address and accepting the Terms of Service.

You can only use your BankID to use the app for yourself, or your child if they do not have Mobile BankID. If your child has Mobile BankID, they must use the app themselves. 

How to log out

  1. Click on the gear icon in the top left corner of the Kry app.
  2. Select Sign out at the bottom of the menu.