• How does Kry work?

    We want to offer all patients equal access to high-quality care - regardless of who you are, where you live or what time of day it is. Our licensed doctors, psychologists and nurses can help you in the app 24/7 and at our clinics around the country.

  • How do I log in and out of the Kry app?

    Log in:

    1. Download the Kry app to your mobile device from either App Store or Google Play.
    2. Click Sign in with BankID and confirm your identity with your Mobile BankID.
    3. You'll need to create an account the first time you use the app. You can do this by entering your phone number and email address and accepting the Terms of Service.

    Keep in mind that you can only use your own Mobile BankID to use the app for yourself, or your child if they do not have Mobile BankID. It is not possible to get care for someone else because we need patients to identify themselves with their own Mobile BankID.

    Log out:

    1. Click on the gear icon in the upper left corner of the Kry app.
    2. Select Sign out at the bottom of the menu.

  • What does it mean to register at a clinic?

    You can choose to register at a clinic, sometimes referred to as “att lista sig” in Swedish. This means you have a main healthcare centre that handles all your primary healthcare needs. It's free to register and you do not have to be registered anywhere.

    You always have the right to seek care at any healthcare clinic in Sweden even if you're registered at a specific clinic. You should always seek care first at your registered clinic. 

    You can only be registered at one clinic. If you decide to register with Kry, you will automatically be deregistered from the clinic where you're registered. If you're currently in a queue to register at another clinic, you will lose your place in that queue.

    You can change your clinic at any time. However, if a clinic has a full list, it will not register more patients. This means that you may have to join a queue if you want to change back to your old clinic.

    Learn more about registering.

  • Who are the doctors, psychologists and nurses that work at Kry?

    Our team of licensed doctors, nurses and psychologists all have Swedish credentials and experience of working in physical primary care. Our doctors have at least 6 months of experience in physical primary care.

    Many of our doctors are also specialists in paediatrics (children's health), emergency medicine, and otolaryngology (ear, nose and throat). All our medical staff follow the rules and standards of the health authorities.

  • What are your opening hours?

     

    You can get help in the app 24 hours a day, 7 days a week.

  • How is Kry different from the health advice and information service 1177?

    At Kry, we offer an alternative to a physical doctor's appointment with our video call and chat services. We can also book you an appointment at one of our clinics if you have symptoms that need a physical examination.  

    The health advice and information service 1177 is staffed by nurses who can provide healthcare guidance but cannot prescribe further treatment.