• How does Kry work?

    At Kry, we work to be able to offer all patients equal access to high-quality care - regardless of who you are, where you live or what time of day it is. Our licensed doctors, psychologists and nurses help you in the app around the clock and at our health centers around the country.

  • How do I log in and out of the Kry app?

    Log in:

    1. Download the Kry app on your mobile device from either App Store or Google Play.
    2. Click Sign in and identify yourself with your Mobile BankID.
    3. If it's your first time using the app you need to register yourself as a user by entering a phone number and email address and accept the Terms of Service

    Keep in mind that you can only use your own Mobile BankID in order to use the app for yourself or your child who doesn't have a Mobile BankID. It is not possible to book a meeting for someone else since Kry requires that every patient can identify themselves through Mobile BankID.

    Log out:

    1. Click on the gear in the upper left corner of the Kry app.
    2. Select Sign out at the bottom of the menu.

  • Registering with a healthcare clinic – what does it mean?

    You can choose to register at a healthcare clinic, sometimes referred to as “att lista sig” in Swedish. This means you have a main healthcare centre that can handle all your primary healthcare needs. It is free to register and you do not have to be registered anywhere.

    As a registered patient at a specific healthcare clinic, you always have the right to seek care at any healthcare clinic in Sweden. You should always seek care first at your registered healthcare clinic. 

    You can only be registered at one healthcare clinic. If you decide to register with Kry, you will be automatically deregistered from any healthcare clinic you are currently registered at. If you are currently in a queue to register at another healthcare clinic, you will lose your place in this queue.

    You can change your healthcare clinic at any time. If a healthcare clinic has a full list, they can not register more patients. This means that you might have to queue if you want to change back to your old healthcare clinic.

    Learn more about registering.

  • Who are the doctors, psychologists and nursers that work at Kry?

    At Kry you can come in contact with licensed medical doctors, psychologists and nursers. All of Kry's doctors have at least 6 months experience from physical primary care. Many of Kry’s doctors are also specialists within paediatrics, emergency medicine, and otolaryngology. All Kry’s medical staff are controlled by the health authorities.

  • Opening hours

     

    Kry is open 24 hours

    7 days a week

  • How is Kry different from the health advice and information service 1177?

    At Kry you can meet a doctor who can prescribe further treatment. A doctor's appointment at Kry is therefore equivalent to a regular doctor's appointment, provided that the condition can be diagnosed without physical examination.

    The health advice and information service 1177 is staffed by nurses who can provide healthcare related guidance, but who cannot prescribe further treatment. Kry therefore offers an alternative to a physical doctor's appointment by providing the possibility to meet a doctor quick and easily through an online video meeting.