• How do I cancel or reschedule my meeting?


    You cancel and reschedule appointments in the app through the home view under the Your Health tab and then select Events.

    Appointments that are booked at a health center can´t be rescheduled in the app, you are referred to call the relevant health center to reschedule your appointment. Contact details for your health center can be found here.

    Kry Support can only be helpful with digital bookings, call us on 08-22 77 07 if you have questions about your booked digital care appointment.

    Fees for missed visit:
    If you have booked a healthcare appointment with a doctor, nurse, psychologist or physiotherapist more than 24 hours before the appointment - you can cancel the appointment no later than 24 hours before the start of the healthcare appointment. If you cancel later than 24 hours, or do not attend your booked visit, a no-show fee may apply.

    Digital healthcare visits booked with less than 24 hours notice can be canceled or rescheduled 15 minutes before the appointment starts if you are going to see a nurse or a doctor.
    You can cancel or reschedule video meetings with a psychologist or a physiotherapist no later than 3 hours before the meeting is due to start.

  • How long is the waiting time at Kry?
    The waiting time for a drop-in meeting at Kry may vary, but usually does not exceed 15 minutes. There are usually longer waiting times in the morning and in the afternoon, and somewhat shorter waiting time in the middle of the day.