Reschedule, cancel a meeting and waiting time
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How do I cancel or reschedule my meeting?
You cancel and reschedule appointments in the app through the home view under the Your Health tab and then select Events.
Appointments that are booked at a health center can´t be rescheduled in the app, you are referred to call the relevant health center to reschedule your appointment. Contact details for your health center can be found here.
Kry Support can only be helpful with digital bookings, call us on 08-22 77 07 if you have questions about your booked digital care appointment.
Fees for missed visit:
If you have booked a healthcare appointment with a doctor, nurse, psychologist or physiotherapist more than 24 hours before the appointment - you can cancel the appointment no later than 24 hours before the start of the healthcare appointment. If you cancel later than 24 hours, or do not attend your booked visit, a no-show fee may apply.Digital healthcare visits booked with less than 24 hours notice can be canceled or rescheduled 15 minutes before the appointment starts if you are going to see a nurse or a doctor.
You can cancel or reschedule video meetings with a psychologist or a physiotherapist no later than 3 hours before the meeting is due to start. -
How long is the waiting time at Kry?
The waiting time for digital drop-in appointments with Kry can vary, but is usually no more than 30 minutes. Waiting times are often longer in the morning and afternoon, and slightly shorter around midday.
The waiting time for prescription renewals is usually around 2 hours.
The waiting time at Kry’s healthcare centres can vary depending on which healthcare centre you visit and how many patients are seeking care. If you need a physical examination on the same day, you can book an appointment at Kry’s openc clinic through the Kry app. We offer walk-in appointments at all our healthcare centres in Sweden, and new appointment slots are released every weekday at 7:00 a.m.
If there are no available appointments at the healthcare centre where you are registered, you can also book an appointment at another Kry healthcare centre.