Cost and payment
When will I receive my invoice?
You’ll receive a digital invoice from our partner Billogram, up to 7 days after your appointment. The invoice will be sent to your email address and your Kry inbox.
We'll send you an SMS with a link to your invoice if you do not open the email within 7 days. If we cannot reach you by email or SMS, we'll post your invoice to your registered address.
Why did I receive an invoice from Billogram?
We use Billogram to create and send invoices for our healthcare services.
How can I pay my Billogram invoice?
You can pay your Billogram invoice by:
- direct bank transfer
- an OCR number, like a regular paper invoice.
I’ve paid too much on an invoice. What happens now?
Sometimes, an incorrect amount may be paid.
This can happen:
- when you reach your free card (frikort) limit
- when an invoice has been paid for 2 times by mistake
If this happens, please contact our support team. They will ask you for your bank account details and send you a manual refund of the amount you are owed.
What should I do if my invoice is wrong?
We're sorry there's an error on your invoice. Please call our support team on 08-22 77 07 so we can adjust the amount or issue a refund. Our support is open Monday to Friday, from 9:00 to 17:00.
Have I paid my Billogram invoice?
You can always click on the link to the invoice in your Kry Inbox to see the payment status on your invoice.
see all invoices together
You can see all invoices you have received from Kry and Billogram by clicking on Overview ➡ Invoices on your invoice.
- Where can I get help for technical problems with my Billogram invoice?
How much does it cost to use Kry?
The price you pay will depend on where you live in Sweden. It will also depend on if you receive care from a nurse, doctor or psychologist.
Go to our prices and payment page for more information.
How much does it cost for children?
Until the year when you turn 18 the care is free of charge.
Do I get a receipt for my meeting?
The booking confirmation you received to your inbox is valid as a receipt, and will be sent to you when you have confirmed the meeting.