• How much does it cost to use KRY?

    Meeting a doctor through a video meeting at KRY costs 250 SEK for adults and is free of cost for children 0-19 years old. High cost protection card is applicable (except for prescription renewals only, i.e no video consultation)

    Presciption renewal

    In the KRY app by the Home tab, you will find our "Order presciption renewal" service. There you can request a recipe renewal without having meeting through video. This costs 150 SEK (not free of cost for children and high cost protection card does not apply).


  • How do I pay for my meeting or presciption renewal?

    You pay when you book your doctor's meeting or order presciption renewal. Payment can be made by credit card (Visa, MasterCard, American Express) or Klarna.

    Doctor´s meeting through video costs 250 SEK for adults. For children, youth up to 20 years of age and adults over 85 years the medical meeting is always free. High cost protection card is applicable.

    Order ofpresciption renewal, without a video meeting, costs 150 SEK, even for children and high-cost protection does not apply.



  • Do I get a receipt for my meeting?

    The booking confirmation you received by e-mail is valid as a receipt, and will be sent to your when you have confirmed the meeting.

  • In which cases can the patient fee be refunded?

    If you have paid a patient fee for a meeting that could not be completed due to technical malfunction and therefore not registered, please contact the support by phone and we can help by reschedule the meeting or do a refund.

    If your doctor believes that you can not get help through a digital healthcare meeting and refer you directly to your healthcare center, your patient fee will be refunded automatically. Refund may take up to 3 days.

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00, closed on holidays.

  • Are high cost protection cards applicable?

    Yes, high cost protection card is applicable (except for prescription renewals only, i.e no video consultation)

    KRY is unable to register the payment to the high cost protection card. Therefore please save your receipt, bring it to any healthcare center or hospital and ask them to register the cost.

    If you already have a high cost protection card, the meeting is free. When confirming the meeting, you can click Pay with free card. You are then asked to fill in the high cost protection card number.

  • How do I see my high cost protection card number?

    If you have your high cost protection card online, you can log in to www.1177.se to see this information.

    At the present time, it is not all county councils or regions that are connected to the electronic service.

    At www.1177.se you can also see what applies to high-cost protection depending on county council.