• When do I receive my invoice?

    You can pay for your care meeting with an invoice, via our partner Billogram. Your invoice is sent digitally via email and to your Kry inbox within a week after your care meeting, and then after 7 days by text message if you have not opened the invoice link by email. If we have not reached you via email / sms, your invoice will be sent by post to your address where you are registered.

  • Why did I receive an invoice from Billogram?

    Billogram is an invoicing service that we use to create and send invoices for appointments with a patient fee:

    • that remain unpaid
    • that a patient chooses to pay for by invoice

    Your invoice is sent digitally via email and to your Kry inbox within a week after your meeting, after 7 days you will get a text message if you have not opened the invoice link by email. If we have not received your payment you will get a paper invoice sent by post to your address where you are registered.

  • How can I pay my Billogram invoice?

    Billogram invoices can either be paid with Swish, direct bank transfer, or using OCR numbers like on a regular paper invoice.

  • I’ve paid too much on an invoice. What happens now?

    Sometimes, an incorrect amount may be paid. 

     

    This can happen:

    • when you reach your free card (frikort) limit
    • when an invoice has been paid for 2 times by mistake

     

    If this happens, please contact our support team. They will ask you for your bank account details and send you a manual refund of the amount you are owed.

  • I’ve found an error on an invoice that I have not paid yet. What should I do?

    Please contact our support team before paying. We will adjust the amount or credit the invoice to you.

     

  • Have I paid my Billogram invoice?

    You can always click on the link to the invoice in your Kry Inbox to see the payment status on your invoice.

  • see all invoices together

    You can see all invoices you have received from Kry and Billogram by clicking on Overview ➡ Invoices on your invoice.

     

  • I’m having technical problems with the payment. What should I do?

    Start by visiting the Billogram support page. There you’ll find answers to many common questions, and contact details for Billogram’s support team. 

  • How much does it cost to use Kry?

    The cost depends on where in Sweden you are living, and if the meeting is with a nurse, doctor, or psychologist.  

    For up to date patient fees, please follow this link.

  • How much does it cost for children?

    Until the year when you turn 18 the care is free of charge. 

     

  • Do I get a receipt for my meeting?

    The booking confirmation you received to your inbox is valid as a receipt, and will be sent to you when you have confirmed the meeting.